Assistant Branch Manager - Midwest City (Oklahoma)

Randolph Brooks Federal Credit Union•Midwest City, OK

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including operational efficiency, fraud mitigation, staff placement, goal attainment, and motivating employees to empower members with products and services. The role ensures compliance with applicable regulatory requirements and internal policies and procedures. The ABM provides consistent guidance and information to employees and members, serving as a role model who helps enhance the staff and member experience. The ABM assumes the duties of the AVP/Branch Manager in the Branch Manager’s absence. The position may require covering staffing at any location within the respective region, including branch transfers, when business needs arise. The role follows a flexible Monday-through-Saturday schedule. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
Ability to work a flexible Monday-through-Saturday schedule.
Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Manage daily branch operations to ensure professional, timely business conduct and quality member service, submitting necessary tickets for critical items when applicable.
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
Manage cash audits and branch cash requirements, including outages and limit adjustments.
Use critical thinking to make impromptu decisions when resources are not readily available.
Support the organization’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
Meet branch KPIs and operational standards, promote accountability and transparency, and support continuous improvement.
Monitor results, identify performance gaps, take corrective action, and align the team with sales and service goals while maintaining compliance and ethical practices.
Ensure staff can position product benefits, explain value, and connect solutions to member outcomes.
Coordinate staffing resources for efficiency and quality member service, including scheduling staff to assist contact center staff by taking reservist calls.
Review, support, and manage branch statistical information.
Work with subject matter experts to ensure content is accurate, current, and understandable, and that training materials are updated.
Build team cohesion and motivate staff toward professional development and promotion.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and growth opportunities.
Coach employees on appropriate cross-selling of products and services while allowing members to make their own decisions.
Coach employees to analyze deposited items and member interactions for potential fraud or impersonation.
Handle escalated member issues and complaints in accordance with state and federal regulations, oversee resolution, and provide training based on complaints.
Manage QA audit risk findings, sales-referral audits for compliance with sales and service incentive policy, Quality Control performed on the branch, and other branch-related reporting.
Assess facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or be added at any time, with or without notice.