Assistant Branch Manager - Mustang (Oklahoma)

Randolph Brooks Federal Credit Union • Mustang, OK

1d • Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and motivating product empowerment while ensuring compliance with applicable regulations, policies, and procedures. The ABM serves as a role model, providing consistent guidance and information to employees and members to enhance their experience, and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The position is based at the Mustang branch, 361 East Highway 152, Mustang, OK 73064, and may require covering other locations within the region when business needs arise. A successful RBFCU Spanish/English bilingual certification qualifies employees to earn an additional $2.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of branch operations supervisory or management experience.
• At least three years of financial institution experience.
• Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
• Ability to work a flexible Monday-through-Saturday schedule.
• Proven record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
• Teamwork and dedication to developing strong working relationships within the organization.
• Ability to analyze, develop, manage, and improve processes and system/product architecture.
• Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
• Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
• Ability to work well in a team environment and develop strong working relationships with external parties.
• Ability to communicate clearly and effectively, verbally and in writing.

Responsibilities

• Manage daily branch operations to support professional, timely business practices and quality member service, submitting tickets when needed to address critical items.
• Mitigate risk by ensuring compliance with regulatory requirements, policies, and procedures.
• Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
• Use critical thinking to make impromptu decisions when resources are unavailable.
• Support the sales culture, reinforce best practices, and model consultative behaviors to achieve branch standards.
• Meet performance expectations by achieving branch KPIs and operational standards, promoting transparency and continuous improvement.
• Monitor results, identify performance gaps, take corrective action, and keep the team aligned with sales and service goals and ethical compliance.
• Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
• Manage staffing resources efficiently while maintaining compliance and service quality, including scheduling staff to assist contact center staff by taking reservist calls.
• Review, support, and manage branch statistical information.
• Work with subject matter experts to ensure content is accurate and current, and that training materials are updated and easy to understand.
• Build team cohesion and motivate staff toward development and promotion.
• Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
• Coach staff on appropriate cross-selling of products and services while allowing members to decide.
• Coach staff to analyze deposited items for fraud and interactions for potential impersonation to reduce fraud losses and mitigate risk.
• Handle escalated member issues and complaints in accordance with state and federal regulations, oversee resolution, and provide applicable training.
• Manage QA audit risk findings, audit sales referrals for compliance with the sales and service incentive policy, oversee branch Quality Control, and manage related reporting.
• Assess branch facilities and property to ensure they are in working order.
• Perform other duties as assigned; responsibilities may change or be added at any time with or without notice.

Benefits

• Employees who successfully complete the RBFCU Bilingual Spanish/English certification can earn an additional $2.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED