Assistant Branch Manager - Chandler (Oklahoma)

Randolph-Brooks Federal Credit Union•Chandler, AZ

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and product empowerment, while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM provides employees and members with consistent guidance, serves as a role model, and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The role is based at the Chandler branch, 1906 East 1st (Hwy 66), Chandler, Oklahoma 74834. Employees may earn an additional $2.00 per hour after successfully completing RBFCU’s Bilingual Spanish/English certification.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to work a flexible Monday-through-Saturday schedule.
Demonstrated ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time-management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with PCs, Microsoft applications, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Clear and effective verbal and written communication skills.

Responsibilities

Manage daily branch operations to support professional, timely business conduct and quality member service, submitting necessary tickets for critical issues when applicable.
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
Manage branch cash and cash audits, including outages, limit adjustments, and cash requirements.
Use critical thinking to make impromptu decisions when resources are not readily available.
Support the organization’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
Meet branch KPIs and operational standards, monitor results, identify performance gaps, take corrective action, and keep the team aligned with sales and service goals while maintaining compliance and ethical practices.
Promote transparency and continuous improvement.
Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
Arrange staffing resources and schedules to maintain efficiency, compliance, and quality service, including scheduling staff to take reservist calls in support of contact center staff.
Review, support, and manage branch statistical information.
Work with relevant subject matter experts to keep content accurate, current, and understandable, and update training materials.
Build team cohesion and motivate staff development and progress toward promotion.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
Coach staff on appropriate cross-selling of products and services while allowing members to decide.
Coach staff to analyze deposited items and member interactions for potential fraud or impersonation.
Handle escalated member issues and complaints in accordance with applicable state and federal regulations; oversee resolution and related training.
Manage quality assurance audit risk findings, sales referral compliance audits, branch quality control, and other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Cover staffing at any location within the respective region when business needs arise, including branch transfers.
Perform other duties as assigned.