Assistant Branch Manager - Capitol Hill (Oklahoma)

Randolph-Brooks Federal Credit Union•Oklahoma City, OK

2d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and compliance with applicable regulations and internal policies. The ABM provides consistent guidance to employees and members, models the expected behaviors, and assumes the Assistant Vice President/Branch Manager duties when the Branch Manager is absent. The Capitol Hill branch is located at 3805 South Western Avenue, Oklahoma City, OK 73109. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour. The role requires coverage at any location within the respective region if a business need arises and a flexible Monday-through-Saturday schedule.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region when a business need arises, including branch transfers.
Ability to work a flexible Monday-through-Saturday schedule.
Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Manage daily branch operations to support professional, timely business and quality member service, submitting tickets when needed to address critical items.
Ensure compliance with regulatory laws, policies, and procedures to mitigate risk.
Manage branch cash and cash audits, including outages, limit adjustments, and cash requirements.
Use critical thinking to make impromptu decisions when resources are not readily available.
Support the sales culture and branch standards by reinforcing best practices and modeling consultative behaviors.
Meet branch KPIs and operational standards; monitor results, identify performance gaps, take corrective action, and promote transparency and continuous improvement while maintaining ethical practices and compliance.
Ensure staff can position product benefits, explain value, and connect solutions to member outcomes.
Plan staffing resources and schedule staff for additional duties, including taking reservist calls to support contact center staff.
Review, support, and manage branch statistical information.
Coordinate with subject matter experts to ensure content is accurate, current, and understandable, and that training materials are updated.
Motivate and develop staff, including supporting their development toward promotion.
Set goals, coach staff, and identify strengths and development opportunities through shadowing and documented one-on-one sessions.
Coach staff on appropriate cross-selling of products and services while allowing members to make their own decisions.
Coach staff to analyze deposited items for fraud and interactions for potential impersonation.
Handle escalated member issues and complaints in accordance with applicable state and federal regulations, oversee resolution, and provide related training.
Manage quality-assurance audit risk findings, audit sales referrals for compliance with the sales and service incentive policy, oversee branch Quality Control, and manage other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or new duties may be assigned at any time with or without notice.