Universal Banker - Capitol Hill Branch (Seattle, WA)

Mechanics Bank•Seattle, WA

3d•Onsite

About The Position

Mechanics Bank is seeking a Universal Banker for its Capitol Hill branch in Seattle, Washington. This role works on-site and, under general supervision, independently handles basic to moderately complex banking transactions while delivering excellent customer service. The Universal Banker is responsible for accuracy and operational quality, including cash balancing, and follows bank policies, procedures, and applicable regulations. The role identifies customer needs, recommends additional products and services, opens basic consumer and business accounts, and identifies and processes applications for basic consumer and business lending opportunities. The banker works with branch leadership to support goals in deposit growth, business and consumer relationship growth, and operational soundness. Travel is 10–20%.

Requirements

High school degree or GED; additional experience may be considered in lieu of a degree.
At least 2 years of customer service experience.
At least 1 year of banking and cash-handling experience.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Working knowledge of bank deposit products and services.
Working knowledge of the bank’s consumer loan products.
Basic knowledge of alternative bank services and vendor-provided products.
Ability to persuade customers by explaining the value and benefits of the bank’s services and products.
Knowledge of applicable bank policies and procedures.
Ability to travel 10–20%.
Ability to meet the physical demands of the position, including regularly sitting, talking or hearing, and using hands to handle objects, tools, or controls; occasionally standing, walking, reaching, and stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 10 pounds.
Close vision; work takes place in a usually moderate-noise environment.

Responsibilities

Process routine and complex teller transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Provide deposit services to individuals, fiduciary customers, and small businesses, including opening and closing checking, savings, money market, certificate of deposit, and IRA accounts.
Assist with account reconcilement, copies of statements and checks, check orders, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box access.
Help customers with account maintenance, online and mobile banking, complex account issues, and customer concerns.
Assist at other branches as needed.
Interview and profile new and existing customers to recommend appropriate banking products and services; promote deposit and lending products that meet customer needs.
Provide courteous, professional service in person and over the phone; respond to inquiries promptly and accurately and follow up with customers to support satisfaction.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for red flags and suspected fraud, remain alert to scams, and review accounts before performing overrides.
Obtain, review, and store new-account documentation in accordance with bank policy.
Process and balance ATMs, daily branch balancing, and cash orders; assist with branch opening and closing in accordance with security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft documentation, to support policy and regulatory compliance.
Complete required compliance training and follow internal operational standards, Bank Secrecy Act/Anti-Money Laundering requirements, and federal and state regulations.
Review the work of others for compliance and participate in monthly branch audits or daily operational report reviews as needed.
Work with the leadership team to support deposit growth, business and consumer relationship growth, and operational soundness.

Benefits

Eligible employees working 25 or more hours per week receive health benefits effective the first day of the month following or coinciding with their hire date.
Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for Retail Incentive Plan.