Universal Banker - Capitol Hill Branch (Seattle, WA)

Mechanics Bank•Seattle, WA

5d•$23 - $37•Onsite

About The Position

Mechanics Bank is seeking a Universal Banker to work on-site at its Capitol Hill branch in Seattle, Washington. Under general supervision, the role independently performs basic to moderately complex banking transactions, provides excellent customer service, and maintains the accuracy and operational quality of work, including cash balancing. The Universal Banker follows bank policies, procedures, and applicable regulations; assists customers; identifies needs and refers customers to appropriate products and services; and performs complex operational transactions involving dual control and custodial processes. The role opens basic consumer and business accounts, identifies and processes applications for basic consumer and business lending opportunities, and works with branch leadership to achieve goals for deposit growth, business and consumer relationship growth, and operational soundness. Responsibilities include processing teller transactions and providing deposit and account services; profiling customers and recommending suitable deposit and lending products; handling and balancing cash; recognizing potentially fraudulent transactions; carrying out ATM, branch-balancing, cash-order, branch-opening, and branch-closing procedures; and completing administrative and regulatory compliance tasks. The position may assist at other branches and requires 10–20% travel. The position requires a high school degree or GED, with additional experience potentially accepted in lieu of a degree, at least two years of customer service experience, and at least one year of banking and cash-handling experience. The job is performed on-site. The hourly pay range is $23.10–$36.63, and the position is eligible for the Retail Incentive Plan. Employees working at least 25 hours per week are eligible for health benefits effective the first day of the month following or coinciding with their hire date.

Requirements

High school degree or GED required; additional experience may be considered in lieu of a degree.
At least 2 years of customer service experience.
At least 1 year of banking and cash-handling experience.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Working knowledge of bank deposit products and services.
Working knowledge of consumer loan products.
Basic knowledge of alternative bank services and vendor-provided products.
Ability to persuade customers by explaining the value and benefits of the bank’s services and products.
Knowledge of applicable bank policies and procedures.
Ability to meet the physical demands described, including occasional lifting or moving of up to 10 pounds.

Responsibilities

Perform routine and more complex teller transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Process customer transactions efficiently while following security guidelines, bank procedures, and regulatory requirements.
Provide deposit services and open and close checking, savings, money market, certificate of deposit, and IRA accounts for individuals, fiduciaries, and small businesses.
Assist customers with account reconciliation, statement and check copies, check orders, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box access.
Assist with account maintenance, online and mobile banking, complex account issues, and customer concerns.
Assist at other branches as needed.
Interview and profile new and existing customers to recommend appropriate banking products and services, including deposit and lending products.
Provide courteous, professional customer service in person and over the phone, and respond to inquiries accurately and promptly.
Follow up with new and existing customers to confirm satisfaction and answer questions.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for red flags and potentially fraudulent items, maintain awareness of scams, and review accounts before performing overrides.
Ensure new-account documentation is obtained, reviewed, and stored according to bank policy.
Process and balance ATM activity, daily branch balancing, and cash orders; assist with opening and closing the branch using established security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft materials, to support compliance with bank policies and regulatory programs.
Complete required compliance training by assigned deadlines and follow internal standards and federal and state regulations.
Review others’ work for compliance and may participate in monthly branch audits or daily operational-report reviews.
Work with the leadership team toward goals for deposit growth, business and consumer relationship growth, and operational soundness.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days accrued at one hour for every 30 hours worked, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings accounts.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Retail Incentive Plan eligibility.