Expert, Capitol Hill

T-Mobile • Columbia, DC

1d • Onsite

About The Position

T-Mobile is seeking a highly professional, service-oriented Government Support Expert to provide premium, white-glove customer support to Members of Congress and their staff, including Chiefs of Staff, Legislative Directors, and other senior personnel, within the Longworth House Office Building. This high-visibility, dedicated on-site liaison role provides account support, order fulfillment, issue resolution, and relationship management. It calls for responsiveness, discretion, and executive presence, and aims to deliver a seamless service experience reflecting T-Mobile’s commitment to trusted partnership, operational excellence, and exceptional customer care.

The role manages daily operations for the Capitol Hill store, supports government employees with device, account, service, and other transactional needs, and owns orders and requests through resolution. The Expert also contributes frontline insight into the congressional customer experience by identifying trends, service gaps, and process improvements. The position requires a flexible schedule, including day, afternoon, and graveyard shifts, weekends, on-call availability, and holidays. U.S. citizenship is required, and new hires must provide documentation proving citizenship within the first seven days of hire.

Requirements

• High school diploma required; relevant or equivalent experience accepted.
• 0–2 years of experience providing white-glove service, resolving customer issues, supporting senior leaders or high-visibility stakeholders, and identifying customer experience trends, service gaps, or process improvement opportunities.
• Ability to deliver professional, accurate, solutions-oriented support to employees and leaders in a high-visibility store environment.
• Excellent written and verbal communication skills, including the ability to document findings clearly and communicate with business partners at multiple levels.
• Ability to participate in testing programs, identify defects or process gaps, synthesize feedback, and provide actionable recommendations.
• Must be at least 18 years of age and legally authorized to work in the United States.
• U.S. citizenship is required; documentation proving citizenship must be submitted within the first 7 days of hire.
• Must be able to work a flexible schedule, including day, afternoon, and graveyard shifts, weekends, on-call, and holidays.

Nice To Haves

• 0–2 years of T-Mobile frontline, retail, customer service, government, or equivalent high-touch, customer-facing operational experience supporting customers in a fast-paced, high-visibility environment.
• 0–2 years of experience using retail systems and operational procedures to process customer transactions, support account requests, fulfill orders, and ensure accurate service delivery.
• Proficient understanding of retail systems, store procedures, transaction processing, and operational controls.
• High level of judgment, discretion, and maturity to support senior leadership visits and operate successfully in a visible headquarters environment.
• Microsoft Office Specialist certification in Microsoft 365 Apps, Excel, PowerPoint, Word, SharePoint, or equivalent productivity tools training.
• Study in Business Administration, Communications, Marketing, Retail Management, Operations Management, or a related field.

Responsibilities

• Manage daily in-store operations for the Capitol Hill store, ensuring accurate, efficient, and compliant service delivery for government employees.
• Provide expert employee customer service and process transactional requests, including device, account, service, and support-related needs.
• Facilitate and fulfill device and service orders with speed and accuracy, owning requests end-to-end through resolution and ensuring strong follow-through.
• Deliver high-end, white-glove frontline support to congressional customers and identify operational trends, service gaps, and process improvement opportunities that enhance account support, order fulfillment, and the customer experience.
• Maintain discretion, professionalism, and responsiveness when interacting with senior government officials.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Annual bonus or periodic sales incentive or bonus, depending on role and eligibility
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability coverage
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance for eligible employees
• Commuter and transit programs for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED