Assistant Branch Manager - Northeast 50th Street OKC (Oklahoma)

Randolph-Brooks Federal Credit Union•Oklahoma City, OK

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, product empowerment, and compliance with applicable regulations and internal policies. The ABM serves as a role model by providing consistent guidance and information to employees and members, supports a positive staff and member experience, and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The role supports the organization’s sales culture and service goals, develops staff through coaching and documented one-on-one sessions, monitors branch performance and risk, addresses escalated member concerns, and ensures operational and regulatory standards are met. The position is based at the Northeast 50th Street branch in Oklahoma City, Oklahoma, and may require coverage at any location in the region when business needs arise. Employees who successfully complete the RBFCU Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to work a flexible Monday through Saturday schedule.
Proven track record of managing branch risk, developing relationships through various channels, and collaborating with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time-management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.
Ability to cover staffing at any location within the respective region when needed.

Nice To Haves

Bilingual Spanish and English; employees may earn an additional $2.00 per hour after successfully completing the RBFCU Bilingual Spanish/English certification.

Responsibilities

Manage daily branch operations to support professional, timely business and quality member service, submitting tickets when needed to address critical items.
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
Use critical thinking to make impromptu decisions when resources are not readily available.
Support RBFCU’s sales culture by reinforcing best practices, modeling consultative behaviors, and ensuring branch standards are achieved.
Meet branch KPIs and operational standards, monitor results, identify performance gaps, take corrective action, and promote transparency and continuous improvement.
Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
Allocate staffing resources efficiently while maintaining compliance and quality service, including scheduling staff to take reservist calls to assist contact center staff.
Review, support, and manage branch statistical information.
Work with subject matter experts to ensure content is accurate, current, and understandable, and that training materials are updated.
Build staff cohesion and motivate employees toward development and promotion.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and development opportunities.
Coach staff on appropriate cross-selling of products and services while allowing members to make their own decisions.
Coach staff to analyze deposited items and member interactions for potential fraud or impersonation.
Handle escalated member issues and complaints in accordance with applicable state and federal regulations, oversee resolution, and provide related training.
Manage QA audit risk findings, sales-referral audits for compliance with incentive policy, Quality Control performed on the branch, and other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned.
Cover staffing at any location within the respective region when a business need arises, including branch transfers.