Assistant Branch Manager - 2nd Street Edmond (Oklahoma)

Randolph Brooks Federal Credit Union•Edmond, OK

1d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and motivating product empowerment while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM serves as a role model by providing consistent guidance and information to employees and members, enhancing the staff and member experience, and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The position is based at the 2nd Street Edmond branch, 1127 East 2nd Street, Edmond, OK 73034. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
Ability to work a flexible Monday through Saturday schedule.
Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency using a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Manage daily branch operations and address critical items as needed to support professional, timely service and quality member experiences.
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
Make impromptu decisions using critical thinking when resources are not readily available.
Support RBFCU’s sales culture, achieve branch standards, reinforce best practices, and model consultative behaviors.
Meet branch KPIs and operational standards, promote accountability and transparency, and foster continuous improvement.
Monitor results, identify performance gaps, take corrective action, and keep the team aligned with sales and service goals and ethical compliance practices.
Ensure staff can explain product benefits and value and connect solutions to member outcomes.
Optimize staffing resources while maintaining compliance and quality service, including scheduling staff to support contact center calls when needed.
Review, support, and manage branch statistical information.
Coordinate with subject matter experts to ensure content is accurate, current, understandable, and supported by updated training materials.
Build team cohesion and motivate staff development and promotion readiness.
Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
Coach staff on appropriate cross-selling of products and services while allowing members to decide.
Coach staff to analyze deposited items and interactions for potential fraud or impersonation.
Handle escalated member issues and complaints in accordance with state and federal regulations; oversee resolution and related training.
Manage QA audit risk findings, sales referral audits for compliance with incentive policy, branch Quality Control, and other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or be added at any time with or without notice.
Assume AVP/Branch Manager duties in the Branch Manager’s absence.