Assistant Branch Manager - Northeast 50th Street OKC (Oklahoma)
About The Position
The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and product empowerment, while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM provides consistent guidance to employees and members to enhance their experience and assumes the AVP/Branch Manager duties when the Branch Manager is absent. The ABM supports RBFCU’s sales culture, branch performance, and member service. Responsibilities include managing staffing and cash, addressing risk and complaints, monitoring branch results, and coaching and developing employees. The position may require covering staffing at any location within the region and working a flexible Monday-through-Saturday schedule. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.
Requirements
- High school diploma or GED.
- At least one year of branch operations supervisory or management experience.
- At least three years of financial institution experience.
- Ability to cover staffing at any location within the respective region, including branch transfers, if a business need arises.
- Ability to work a flexible Monday-through-Saturday schedule.
- Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
- Teamwork and dedication to developing strong working relationships within the organization.
- Ability to analyze, develop, manage, and improve processes and system/product architecture.
- Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
- Proficiency with a PC, Microsoft applications, Internet Explorer, and other office equipment.
- Ability to work well in a team environment and develop strong working relationships with external parties.
- Clear and effective verbal and written communication skills.
Responsibilities
- Manage daily branch operations to support professional, timely business and quality member service, submitting necessary tickets for critical items when applicable.
- Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
- Manage cash audits and branch cash requirements, including outages and limit adjustments.
- Make impromptu decisions using critical thinking when resources are not readily available.
- Support RBFCU’s sales culture, achieve branch standards, and model consultative behaviors and best practices.
- Meet branch KPIs and operational standards, promote accountability and transparency, and foster continuous improvement.
- Monitor results, identify performance gaps, take corrective action, and keep the team aligned with sales and service goals and ethical compliance.
- Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
- Optimize staffing resources and schedule staff for additional duties, including taking reservist calls to support contact center staff.
- Review, support, and manage branch statistical information.
- Work with subject matter experts to keep content accurate, current, and understandable and to update training materials.
- Build team cohesion and motivate staff development toward promotion.
- Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
- Coach staff on appropriate cross-selling of products and services while allowing members to decide.
- Coach staff to analyze deposited items and member interactions for fraud and potential impersonation.
- Handle escalated member issues and complaints in accordance with state and federal regulations, oversee resolution, and provide applicable training.
- Manage QA audit risk findings, audit sales referrals for compliance with sales and service incentive policy, and oversee branch quality control and related reporting.
- Assess branch facilities and property to ensure they are in working order.
- Perform other assigned duties; essential functions and responsibilities may change or be added at any time with or without notice.
Benefits
- Employees can earn an additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
