Assistant Branch Manager - 2nd Street Edmond (Oklahoma)

Randolph Brooks Federal Credit Union • Edmond, OK

10d • Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and fostering product empowerment while ensuring compliance with applicable regulatory laws and internal policies and procedures. The ABM serves as a role model, providing employees and members with consistent guidance and information to enhance their experience. The ABM assumes the duties of the AVP/Branch Manager when the Branch Manager is absent.

This position is based at the 2nd Street Edmond branch, 1127 East 2nd Street, Edmond, Oklahoma 73034. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of branch operations supervisory or management experience.
• At least three years of financial institution experience.
• Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
• Ability to work a flexible Monday-through-Saturday schedule.
• Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
• Teamwork and dedication to developing strong working relationships within the organization.
• Ability to analyze, develop, manage, and improve processes and system/product architecture.
• Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
• Proficiency using a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
• Ability to work well in a team environment and develop strong working relationships with external parties.
• Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

• Manage daily branch operations to ensure professional, timely business and quality member service, submitting tickets for critical items when needed.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
• Make impromptu decisions using critical thinking when resources are not readily available.
• Support RBFCU’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are achieved.
• Meet branch KPIs and operational standards, promote accountability and transparency, and foster continuous improvement.
• Monitor results, identify performance gaps, take corrective action, and align the team with sales and service goals while maintaining compliance and ethical practices.
• Ensure staff can position product benefits, articulate value, and connect solutions to member outcomes.
• Manage staffing resources and schedules efficiently while maintaining compliance and quality member service, including scheduling staff to take reservist calls for contact center support.
• Review, support, and manage branch statistical information.
• Work with subject matter experts to ensure content is accurate, current, and understandable, and that training materials are updated.
• Build team cohesion and motivate staff toward development and promotion.
• Develop staff through goal setting, coaching, shadowing, and documented one-on-one sessions that identify strengths and opportunities.
• Coach staff on appropriate cross-selling of products and services while allowing members to make their own decisions.
• Coach staff to analyze deposited items for fraud and interactions for potential impersonation.
• Handle escalated member issues and complaints, oversee resolution in accordance with state and federal regulations, and provide applicable training.
• Manage QA audit risk findings, sales referral audits for compliance with sales and service incentive policy, Quality Control performed on the branch, and other branch-related reporting.
• Assess branch facilities and property to ensure they are in working order.
• Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.
• Assume AVP/Branch Manager duties when the Branch Manager is absent.

Benefits

• Employees can earn an additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED