Branch Manager Jobs

About The Position

Requirements

• Associate’s degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled).
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
• Previous experience in management.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Area Director to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines, and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.
• Makes staff decisions – hiring, firing
• Conducts performance reviews
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life