Assistant Branch Manager

F.N.B. Corporation • Pittsburgh, PA

10d • Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values.

The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports branch sales activity and operations, including staff coaching, workflow coordination, and traditional teller transactions as needed. All employees are responsible for managing risks encountered in their work and complying with regulatory requirements and company procedures.

Requirements

• High school diploma or GED.
• At least 2 years of job-related experience.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word at a basic level.
• MS Excel at an intermediate level.
• MS PowerPoint at a basic level.
• Nationwide Mortgage Licensing System and Registry Identifier; it is preferred but will be required.
• Legally authorized to work in the United States; FNB will not provide employment-based visa sponsorship.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

• Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Recommend and sell or cross-sell Bank products and services to meet customer banking needs in a courteous and professional manner, incorporating FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to input and maintain data quality for referrals, customers, and applicants.
• Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
• Assist with daily sales activity by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
• Ensure assigned tasks adhere to current policies and procedures.
• Perform traditional teller transactions as needed.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program.
• Perform other related duties and projects as assigned.
• Comply with regulatory laws, guidelines, and company procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED