Assistant Branch General Manager

Lowes•Durham, NC

About The Position

The Assistant General Manager, under the direction of the Regional General Manager, manages daily operations in a million-plus-square-foot distribution center. The role is responsible for the performance of a team of Operations Managers and execution of facility operations, including developing and executing daily and weekly operational plans; meeting customer service requirements; maximizing quality, throughput, and productivity; managing a diverse associate population; fostering a positive, focused, safe, and productive work environment; and ensuring consistent compliance with corporate policies and procedures and implementation of short- and long-term plans. The position executes production plans, balances labor with volume needs, develops staffing plans, and ensures safe, efficient facility operations. It also oversees facility and equipment inspections and maintenance, identifies operational improvements, supports associates with HR-related matters, and recruits, trains, develops, and retains shift management teams. The Assistant General Manager sets expectations and goals, provides feedback and development opportunities, communicates business objectives and issues, and helps lead the facility through change.

Requirements

High school diploma or equivalent.
5–7 years of distribution operations experience in a large-volume, automated distribution center environment.
3–5 years of leadership experience with direct-report responsibility.
Proven record of complying with safety requirements and experience building a culture of safety among subordinates and peers.

Nice To Haves

Bachelor's degree in Business, Transportation, Supply Chain Management, or equivalent experience.
Experience recruiting, developing, and retaining an effective management team.
Experience creating and managing a budget.
Experience identifying and resolving significant process-improvement opportunities.

Responsibilities

Execute daily production plans that meet or exceed customer service expectations while maximizing operating efficiency safely.
Develop and implement short- and long-range staffing plans based on productivity objectives and forecasted volume requirements.
Lead or ensure daily balancing of labor availability and volume requirements throughout the facility.
Ensure safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and organized.
Ensure daily inspections of the distribution center and equipment, and direct needed maintenance or repairs.
Develop, analyze, and recommend operational and systemic improvements to meet service, throughput, and cost objectives.
Assist associates with HR-related issues, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Recruit, hire, train, develop, and retain effective shift management teams.
Work with HR to develop, implement, and measure the effectiveness of associate training programs.
Set goals and communicate expectations for managers, providing timely and constructive feedback.
Provide resources and support for successful and safe facility operations.
Communicate business objectives and current issues effectively with managers and associates.
Provide management team members with developmental opportunities and prepare interested team members for upward promotion.
Sponsor and help lead the facility through change.