Branch General Manager

Lowe's Home Centers • Kansas City, MO

2d

About The Position

The Branch General Manager (BGM) leads the daily operations of a Lowe’s Pro Supply branch and is a member of the leadership team. The BGM coaches and trains associates, delegates and follows up on daily tasks, manages performance, and ensures adequate department coverage. In partnership with key stakeholders, this leader builds and supports a branch culture aligned with Lowe’s mission and behaviors, where employees are engaged and inspired. The role also maintains a strategic view of branch talent needs, recruits and develops talent, and acts as a Lowe’s brand ambassador in the community.

The BGM drives operations strategies, uses relevant data to inform branch-specific strategies, supports customer service, and proactively addresses branch needs. The role hires, trains, coaches, motivates, and drives engagement among warehouse, driver, and branch associates; partners with field sales teams and support team members to achieve business goals; and manages product flow into and out of the branch to provide a high level of customer service. The BGM works with Human Resources, Safety & Asset Protection, Sales, and Support Teams to execute the Lowe’s Pro Supply business strategy.

The position requires at least five years of experience leading associates in a warehouse, distribution center, or large retail environment and at least three years managing P&L. The role also requires experience building and maintaining cross-functional relationships in a matrixed environment and using applications such as Microsoft Office and/or a Warehouse Management System. The schedule is set but may be changed based on facility needs; work may include mornings, afternoons, nights, and/or weekends. Working conditions may include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment. Lifting guidelines limit single lifts to 70 pounds; team lifts are used minimally starting at 70 pounds or when needed, and powered equipment should be used as required with proper training or assistance.

Requirements

• At least 5 years of experience leading associates in a warehouse, distribution center, or large retail environment.
• At least 3 years of experience managing P&L.
• Experience building and maintaining cross-functional relationships in a matrixed environment.
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System.
• Available to work a set schedule that may be changed by management based on facility needs, including possible mornings, afternoons, nights, and/or weekends.
• Follow lifting guidelines limiting single lifts to 70 pounds; use team lifts minimally starting at 70 pounds or when needed, and use powered equipment as required with proper training or assistance.

Nice To Haves

• Experience recruiting, developing, and retaining effective teams.
• Experience managing resources, time, and budgets.
• Experience working cross-functionally and identifying and resolving significant process-improvement opportunities.
• Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowe’s Supply Chain network facility.
• Bilingual skills, if applicable to the facility.

Responsibilities

• Lead daily branch operations, including delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage.
• Hire, train, coach, motivate, and drive engagement among warehouse, driver, and branch associates.
• Build and support a branch culture aligned with Lowe’s mission and behaviors in partnership with key stakeholders.
• Maintain a strategic view of branch talent needs, recruit and develop talent, and act as a Lowe’s brand ambassador in the community.
• Drive execution of operations strategies and analyze relevant data to inform branch-specific strategies and support customer service.
• Partner with field sales teams and support team members to achieve business goals.
• Manage the flow of products into and out of the branch to provide a high level of customer service.
• Build and maintain cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales, and Support Teams.
• Identify barriers to performance and use cross-functional resources to diagnose issues and remove barriers.
• Use financial reports and business data to support decisions that positively impact key branch metrics.
• Identify employees’ training needs, support enterprise-wide and branch-level training initiatives, remove obstacles, and provide access to developmental resources.
• Promote continuous improvement by seeking feedback and addressing opportunities in personal leadership and performance.
• Execute the Lowe’s Pro Supply business strategy within the branch in partnership with cross-functional teams.

Benefits

• Optional Employee Stock Purchase Plan.
• Matching 401(k) plan.
• Discretionary and profit-sharing bonuses for frontline workers when the company succeeds.
• Paid time off for vacations, holidays, and sick time.
• Medical, dental, and vision insurance.
• Continuous learning and opportunities for career development, lateral moves, and promotions.
• Positive work environment with supportive leaders and respectful, appreciative associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed