Branch General Manager

Mission Linen Supply•Newark, CA

1d•$120,000

About The Position

Mission Linen Supply is hiring a Branch General Manager to take ownership of a service center branch and be accountable for its performance, profitability, operations, and customer relationships. The role directly supervises Area Managers, route sales and service teams, and support staff, and serves as the primary local company contact for customers, the community, vendors, and relevant government entities. This is a senior, hands-on leadership position for an experienced route sales and service leader. The General Manager provides field mentorship to Area Managers and Route Sales & Service Representatives (RSSRs), develops one-way and rental field sales goals, works with sales to achieve branch revenue goals, and drives operational performance and customer satisfaction. Textile rental experience is welcomed; experience in a comparable route-based rental or service business may also be relevant, and Mission will train qualified route leaders on its specific products. Mission Linen Supply is a family-owned, privately held linen, uniform, and facility services provider founded in 1930 and headquartered in Santa Barbara, California, operating across five western states. The position offers a base salary of $120,000 or more, depending on education, experience, other qualifications, and assignment location, along with performance-based compensation opportunities and a car allowance.

Requirements

At least 5 years of management and leadership experience, including leading other managers or supervisors.
Strong route sales and customer service skills and focus.
Knowledge of and familiarity with route sales and service.
Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry.
Strong business acumen and the ability to understand and analyze financial data to make sound business decisions.
Bachelor’s degree or equivalent years of related experience.
Computer literacy in Microsoft Office and related business systems, including financial and route accounting systems.
Strong interpersonal and communication skills.
Valid driver’s license.

Responsibilities

Take overall responsibility for the successful operation, performance, and profitability of the branch.
Staff, train, and manage the performance of branch service staff.
Directly supervise Area Managers, route sales and service drivers, and support staff; provide field mentorship and leadership to Area Managers and RSSRs.
Develop one-way and rental field sales goals and work with the sales department to achieve branch revenue goals.
Manage key performance indicators, including labor, inventory, and other operational costs.
Recommend and implement programs to improve efficiency, reduce costs, and grow market share.
Ensure superior customer relations, account growth, account retention, and branch profitability.
Serve as the primary local company contact for customers, the community, vendors, and relevant government entities.
Lead by example by providing hands-on, in-the-field support to the team.
Prepare and submit required company and regional reports and attend Quarterly Performance Reviews.
Ensure compliance with internal audit and safety programs.
Ensure regular and effective fleet maintenance.
Drive the depot and district to meet operational goals and ensure an unsurpassed level of customer satisfaction.