Branch General Manager

Lowe's Companies, Inc. • Tampa, FL

1d

About The Position

The Branch General Manager (BGM) is a member of the leadership team responsible for the daily operations of a Lowe’s Pro Supply branch. The BGM coaches and trains associates, delegates and follows up on daily work, manages performance, and ensures adequate department coverage. The role builds and supports a branch culture aligned with Lowe’s mission and behaviors, and maintains a strategic view of talent needs through recruiting and associate development.

The BGM drives operations strategies, uses relevant data to inform branch-specific decisions, supports customer service, proactively addresses branch needs, and represents the Lowe’s brand in the community. The position hires, trains, coaches, motivates, and engages warehouse, driver, and branch associates; partners with field sales teams and support team members to achieve business goals; and manages product flow into and out of the branch. The BGM also works with HR, Asset Protection, Sales, Safety, and other cross-functional partners to execute the Lowe’s Pro Supply business strategy.

Requirements

• At least 5 years of experience leading associates in a warehouse, distribution center, or large retail environment.
• At least 3 years of experience managing profit and loss (P&L).
• Experience building and maintaining cross-functional relationships in a matrixed environment.
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

Nice To Haves

• Experience recruiting, developing, and retaining effective teams.
• Experience managing resources, time, and budgets.
• Experience working cross-functionally to identify and resolve significant process improvement opportunities.
• Experience leading a corporate-led initiative or leadership experience in another Lowe’s Supply Chain network facility.
• Bilingual skills, if applicable to the facility.

Responsibilities

• Lead the branch’s daily operations, including delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage.
• Hire, train, coach, motivate, and engage warehouse, driver, and branch associates.
• Build and support a branch culture aligned with Lowe’s mission and behaviors.
• Assess branch talent needs and recruit and develop associates.
• Drive operations strategies and use relevant data to inform branch-specific strategies and decisions.
• Support customer service, proactively address branch needs, and serve as a Lowe’s brand ambassador in the community.
• Partner with field sales teams and support team members to achieve business goals.
• Manage the flow of products into and out of the branch to provide a high level of customer service.
• Build and maintain cross-functional partnerships with Human Resources, Safety and Asset Protection, Sales, and Support Teams.
• Identify barriers to performance and use cross-functional resources to diagnose issues and remove barriers.
• Use financial reports and business data to support decisions that positively affect key branch metrics.
• Identify employees’ training needs, support enterprise-wide and branch-level training initiatives, remove obstacles, and provide access to development resources.
• Seek feedback and address opportunities to improve personal leadership and performance.

Benefits

• Optional Employee Stock Purchase Plan.
• Matching 401(k) plan.
• Discretionary and profit-sharing bonuses for frontline workers when the company succeeds.
• Paid time off for vacations, holidays, and sick time.
• Medical, dental, and vision insurance.
• Access to continuous learning and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed