Branch General Manager

Lowe's Companies, Inc. • Kansas City, MO

3d

About The Position

The Branch General Manager (BGM) is a member of the leadership team responsible for the daily operations of a Lowe’s Pro Supply branch. The BGM coaches and trains associates, delegates and follows up on daily tasks, manages performance, and ensures adequate department coverage. The role builds and supports a branch culture aligned with Lowe’s mission and behaviors, maintains a strategic view of talent needs, and recruits and develops employees.

The BGM drives operations strategies, uses relevant data to inform branch-specific decisions, supports customer service, addresses branch needs, and represents Lowe’s in the community. The position hires, trains, coaches, motivates, and engages warehouse, driver, and branch associates; partners with field sales and support teams to achieve business goals; manages the flow of products; and works with HR, Asset Protection, and Sales to execute the Lowe’s Pro Supply business strategy.

The position requires availability for a set schedule that management may change according to facility needs. Work may include mornings, afternoons, nights, and weekends. Working conditions may involve indoor and outdoor weather, extreme temperatures, wet or humid conditions, noise, and moving or shaking equipment. Lifting requirements vary; single lifts are limited to 70 pounds, with team lifts used minimally from 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Requirements

• At least 5 years of experience leading associates in a warehouse, distribution center, or large retail environment.
• At least 3 years of experience managing profit and loss (P&L).
• Experience building and maintaining cross-functional relationships in a matrixed environment.
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System.
• Availability to work a set schedule that management may change based on facility needs, potentially including mornings, afternoons, nights, and weekends.

Nice To Haves

• Experience recruiting, developing, and retaining effective teams.
• Experience managing resources, time, and budgets.
• Experience working cross-functionally to identify and resolve significant process-improvement opportunities.
• Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowe’s Supply Chain network facility.
• Bilingual skills, if applicable to the facility.

Responsibilities

• Manage the daily operations of the branch, including delegating tasks, following up, managing performance, and ensuring adequate department coverage.
• Hire, train, coach, motivate, and drive engagement among warehouse, driver, and branch associates.
• Build and support a branch culture aligned with Lowe’s mission and behaviors.
• Assess branch talent needs and recruit and develop talent.
• Drive execution of operations strategies and use relevant data to inform branch-specific strategies and decisions.
• Support customer service, proactively address branch needs, and act as a Lowe’s brand ambassador in the community.
• Partner with field sales teams and support team members to achieve business goals.
• Manage the flow of products into and out of the branch to provide a high level of customer service.
• Work with HR, Safety & Asset Protection, Sales, and Support Teams to execute the Lowe’s Pro Supply business strategy.
• Identify barriers to performance and use cross-functional resources to diagnose issues and remove barriers.
• Use financial reports and business data to support decisions that positively affect key branch metrics.
• Identify employees’ training needs, support enterprise-wide and branch-level training initiatives, remove obstacles, and provide access to development resources.
• Seek feedback and address opportunities to improve personal leadership and performance.

Benefits

• Continuous learning and career development opportunities, including lateral moves, promotions, and career-field changes.
• Positive work environment where leaders support and respect associates.
• Optional Employee Stock Purchase Plan.
• Matching 401(k) plan.
• Discretionary and profit-sharing bonuses for front-line workers when the company succeeds.
• Paid time off for vacations, holidays, and sick time.
• Medical, dental, and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed