Branch Manager

Regional Finance (Regional Management Corp.)•Phenix City, AL

10d•Onsite

About The Position

The Branch Manager is responsible for the overall performance of a Regional Finance branch. The role leads team members, manages the branch profit and loss, drives new loan growth, manages the existing loan portfolio, oversees marketing, maintains current business partnerships, and develops new strategic business relationships. The Branch Manager performs in accordance with the company’s mission, vision, and shared values. This position works in an office providing consumer loan products in person and over the phone. It occasionally requires driving a personal vehicle. The role typically involves more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. It is classified as exempt from federal wage-hour law and is not eligible for overtime pay.

Requirements

High school diploma or equivalent.
Two years of management experience or completion of the required Management Trainee program.
Valid driver’s license and access to a dependable automobile with liability insurance coverage.
Must pass drug screening and criminal and credit background checks.
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Ability to relate well to a broad spectrum of people, including external customers, branch colleagues, and corporate coworkers.
Ability to thrive in a pay-for-performance environment and multitask.
High degree of integrity and confidence.
Sales mentality and adaptability to a changing environment.
Desire for career advancement and problem-solving skills.
Ability to empower others; emotional intelligence and conflict-management skills.

Nice To Haves

At least one year of consumer finance experience.
College degree.
Willingness to relocate for career advancement.

Responsibilities

Lead and inspire team members to support their performance and branch profitability.
Exercise independent judgment on employee and branch-work decisions within company policies and under District Supervisor oversight.
Serve as a subject matter expert on personal loan products and present loan solutions to current and prospective customers.
Maintain branch operational solvency through asset control, appropriate credit extension, and follow-up and counseling of past-due customers.
Build customer relationships by delivering exceptional service.
Assign employee duties; review work for accuracy, neatness, and timeliness; train employees; and correct errors to maintain efficiency.
Train and develop employees on branch operations, company policies and procedures, and laws governing consumer finance.
Work with Recruiting and District Supervisors to address staffing needs.
Develop relationships with local retail businesses and partner with Account Managers to maintain existing relationships, handle complaints, and train business partners on company policies and procedures.
Oversee loan approvals and closings as needed.
Work with past-due customers to develop resolution plans; delegate daily collection activity and follow up on its completion.
Process customer insurance claims and maintain related records and reports.
Contact past-due customers by telephone and send collection materials as needed.
Accept and post payments; process and review loan documentation; and answer telephone calls as needed.
Complete month-end reporting and approve branch expenses.
Sign checks for branch expenses, loans, and money remittances.
Approve supply requisitions.
Verify cash by balancing cash drawers and maintaining cash-count records.
Perform other duties as assigned by leadership.