Branch Manager

Commercial Kitchen Parts & Service•Houston, TX

10d

About The Position

The Branch Manager is responsible for the operation of the branch, with full oversight of profitability and performance. This position provides leadership across business development, human resources, administration, automation, compliance, customer service, and day-to-day branch operations. The role includes leading and developing branch employees, managing financial and operational performance, ensuring accurate business processes, and representing Commercial Kitchen Parts & Service with employees, customers, and vendors. Commercial Kitchen Parts & Service is a Texas commercial kitchen equipment service company founded in 1946. The company’s stated commitment is to “Keep Texas Cookin’ through Fanatical Service and Unrivaled Expertise.”

Requirements

Seven or more years of work experience in a related service industry.
Three or more years of management or supervisory experience.
Driving record acceptable under auto liability insurance guidelines.
Background check acceptable by client standards to obtain access to various customer facilities.
Knowledge of business and management principles involving strategic planning, resource allocation, human resource planning, leadership development, and coordination of people and resources.
Self-motivated, self-directed, and eager to assume ownership.
Demonstrated ability to resolve conflict and negotiate win-win solutions.
Ability to translate high-level goals into actionable plans.
Proficient computer skills in MS Office 365, including Outlook, Word, and Excel.
Clear and concise communication skills, including the ability to synthesize information accurately and quickly highlight key insights.
Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.

Nice To Haves

An AA/AS degree in a business-related discipline or equivalent experience is preferred.

Responsibilities

Coach, train, and motivate branch team members to achieve company and branch goals.
Manage the branch’s profit and loss (P&L) and operating budget, identifying and resolving operational issues.
Ensure financial transactions, including billing, warranties, and credits, are processed accurately and within required deadlines.
Establish accountability by monitoring, tracking, and trending key performance indicators (KPIs).
Oversee branch bids, estimates, proposals, and related processes to ensure accuracy and profitability.
Lead interviewing, selection, hiring, and onboarding, and maintain a strong succession plan.
Ensure the branch fleet is properly maintained, safe, and compliant with company and governmental standards.
Conduct timely performance reviews and provide ongoing feedback and development for branch employees.
Recommend and administer appropriate disciplinary actions in compliance with company policies and procedures.
Travel to customer and client locations, job sites, and other locations as needed to address concerns and resolve customer complaints.
Partner with Business Development to identify and pursue new business opportunities based on market and industry trends.
Represent Commercial Kitchen Parts & Service professionally with employees, customers, and vendors.