Assistant Branch Manager
About The Position
The Assistant Branch Manager supports Regional Finance’s in-person, phone, and digital consumer lending business by meeting individual and branch loan sales goals, developing customer relationships throughout the loan lifecycle, and recommending suitable financial solutions. The role uses credit underwriting techniques and sales tools to support informed lending decisions, educates customers about loan terms and optional products, and manages early-stage delinquent accounts through outreach and approved repayment solutions. It also assists with training and coaching team members and helps maintain compliance, accuracy, and efficient branch operations. This is an on-site role serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM; occasional Saturdays and late evenings may be required based on business needs. Top performers can earn up to $72,640 annually in total compensation, including bonus. Base pay is $19.00 to $28.00 per hour, depending on skills and experience, with the opportunity to earn up to an additional $1,200 per month through the bonus program.
Requirements
- At least 3 years of experience in a performance-driven sales environment.
- Ability to handle cash payments.
- High school diploma or equivalent.
- Valid driver's license and reliable, insured transportation.
Nice To Haves
- Bilingual in Spanish and English.
- Associate's or bachelor's degree.
Responsibilities
- Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
- Build and maintain customer relationships throughout the full loan lifecycle and recommend tailored financial solutions.
- Assist in training and coaching new team members.
- Apply credit underwriting techniques and sales tools to support informed lending decisions.
- Manage consumer loan accounts that are 1–30 days past due through outbound calls, texts, and emails, working with borrowers on payment arrangements, extensions, or other approved solutions.
- Ensure compliance, accuracy, and operational excellence in lending activities.
- Educate customers about loan terms and optional products so they understand their options.
- Multitask and adapt to changing role demands to provide timely and efficient service.
Benefits
- Health insurance, including prescription coverage.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- 401(k) plan with up to 4% matching contributions.
- 17 days of paid time off, including PTO and company holidays.
- G.O.A.L. Training Program to prepare top-performing Assistant Managers for Branch Manager positions.
- Optional employee-funded C.A.R.E. Fund to support employees facing severe emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
