Branch Manager

GardaWorld • Pittsburgh, PA

11d • Onsite

About The Position

The Branch Manager leads contract security operations across Pittsburgh and Western Pennsylvania and reports to the Regional Vice President. The role covers leadership, management, employee development, client relations, compliance, brand development, and profitability. It is described as 10% strategic, focused on planning, financial forecasting, and leadership, and 90% tactical, focused on financial management, staff recruiting, operational support, and maintaining client relationships. The position includes travel up to 50%, or as needed by the business.

The Branch Manager is accountable for the branch’s financial performance and profitable growth, workforce planning, employee engagement and retention, client relationships, leadership development, operational execution, regulatory compliance, and cross-functional strategic initiatives. The role also includes performing other duties as assigned.

Requirements

• At least 7 years of contract security operations experience.
• At least 4 years of management experience.
• Authorized to work in the United States.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Results-oriented and people-oriented, balancing business considerations.
• Process-driven mentality.
• Highly organized.
• Self-motivated with a high sense of urgency.
• Stable, progressive work history.
• Excellent communication skills.
• Acts with integrity.
• Resilient and adaptable.
• Competitive spirit.
• Ability to develop relationships at all levels.
• Willingness to get involved in all aspects of the business.

Nice To Haves

• Bachelor's degree in business administration or a related field preferred.

Responsibilities

• Lead the full financial performance of the branch and deliver year-over-year revenue and margin growth.
• Balance cost management with strategic expansion and operational scale.
• Plan and schedule labor to support profitability, keeping unbilled overtime at or below 2.5% while maintaining service and coverage.
• Build an engaged and accountable team, improve employee engagement results, and attract, retain, and motivate talent while reducing preventable turnover.
• Maintain at least 95% annual client retention through executive presence, regular client touchpoints, structured relationship management, and proactive issue resolution.
• Identify client growth opportunities and deepen client partnerships.
• Recruit and onboard at least one key manager or staff member annually, develop internal talent, and build a succession-ready leadership bench.
• Use company systems and data to inform decisions and support accurate reporting and disciplined execution across onboarding, scheduling, financial controls, and CRM processes.
• Model company values and maintain regulatory and policy compliance, professionalism, ethical leadership, and operational discipline.
• Partner cross-functionally to execute growth strategies, improve processes, and strengthen market position.
• Perform other duties as assigned.

Benefits

• Competitive salary of $85,000–$90,000 per year, plus bonus eligibility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed