Branch Manager - Marshfield

Quincy Credit Union • Marshfield, MA

7d • $75,000 - $92,600 • Onsite

About The Position

Quincy Credit Union is hiring a full-time Branch Manager for its Marshfield branch. The role promotes a service culture within the Financial Services Department, oversees staff and branch operations, and supports members with complex transactions and sensitive relationship concerns. The Branch Manager works with the main office and supervisor and ensures branch activities comply with Credit Union policies and procedures.

Requirements

• Previous banking experience.
• Exceptional customer service skills.
• Networking capabilities.
• Friendly, personable, and patient approach.
• Excellent communication skills.
• Detail-oriented and conscientious.
• Ability to thrive in a fast-paced environment and remain confident and calm in challenging situations.
• Ability to work well as part of a team.
• Commitment to honesty and ethical practices.
• Desire to continually learn and progress.

Nice To Haves

• Supervisor or management experience is preferred.

Responsibilities

• Promote a service culture in the Financial Services Department by coaching staff on service processes, helping set goals, implementing sales promotions, and measuring team performance.
• Hire, review, schedule, train, and monitor the work of direct reports.
• Conduct performance reviews.
• Allocate resources to meet operational needs within the department.
• Maintain communications with the main office and supervisor.
• Monitor branch activities to ensure compliance with Credit Union policies and procedures.
• Engage with members regarding complex transactions and sensitive member-relations problems.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan with a company contribution of 10%.
• Paid time off, including vacation days, holidays, and sick leave.
• Employee Assistance Program with confidential counseling, financial assistance, and other support services.
• Professional development opportunities, including training, workshops, and tuition reimbursement.
• Wellness programs, including fitness classes, wellness challenges, and resources for maintaining a healthy lifestyle.
• Life insurance and disability insurance options.
• Employee recognition, including peer-to-peer awards and milestone celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed