Branch Manager - Marshfield

Quincy Credit Union • Marshfield, MA

6d

About The Position

Quincy Credit Union is seeking a friendly, patient, and service-oriented full-time Branch Manager for its Marshfield branch. The role promotes a service culture within the Financial Services Department, supervises branch staff, allocates resources to meet operational needs, and ensures branch activities comply with Credit Union policies and procedures. The Branch Manager also supports members with complex transactions and sensitive member-relations issues.

Quincy Credit Union has served members in Norfolk and Plymouth counties for over 80 years. Its mission is to provide its more than 35,000 members with financial services and to give back to the communities where they live.

Requirements

• Previous banking experience.
• Exceptional customer service skills.
• Networking capabilities.
• Friendly and personable approach, excellent communication skills, attention to detail, and conscientiousness.
• Ability to thrive in a fast-paced environment and remain confident and calm in challenging situations.
• Ability to work well as part of a team.
• Commitment to honesty and ethical practices.
• Desire to continually learn and progress.

Nice To Haves

• Supervisor or management experience preferred.

Responsibilities

• Promote a service culture within the Financial Services Department by training and coaching staff on the service process, assisting with goal setting, implementing sales promotions, and measuring team performance.
• Hire, review, schedule, train, and monitor the work of direct reports.
• Conduct performance reviews and allocate resources to meet departmental operational needs.
• Maintain communications with the main office and supervisor.
• Monitor branch activities to ensure compliance with established Credit Union policies and procedures.
• Engage with members on complex transactions and sensitive member-relations problems.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company contribution of 10%.
• Paid time off, including vacation days, holidays, and sick leave.
• Employee Assistance Program with confidential counseling, financial assistance, and other support services.
• Professional development opportunities, including training, workshops, and tuition reimbursement.
• Wellness programs, including fitness classes, wellness challenges, and health resources.
• Life insurance and disability insurance options.
• Employee recognition, including peer-to-peer awards and milestone celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed