TNC Branch Manager I

Hertz•Louisville, KY

11d

About The Position

The Branch Manager represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position oversees delivery of the Hertz product to internal and external customers and provides leadership for employees, with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The role requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, and service-oriented leadership. The Branch Manager develops and monitors the annual business plan, leads branch operations and vendor relationships, and pursues strategies to improve profitability, revenue, and market penetration. The role also leads staff development and performance management, ensures strong customer service and positive employee relations, and administers corporate policies and procedures.

Requirements

Valid driver's license and clean motor vehicle record.
High school diploma or general equivalency diploma.
Previous management experience in a fast-paced environment.
Result orientation with a demonstrated history of success.
Demonstrated ability to direct and motivate teams.
Proficiency in technology.
Financial and business acumen.
Knowledge of customer service resolution practices, communication techniques, coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with the ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including the ability to conduct complex analysis using Excel and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude and ability to address and resolve customer service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate degree.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups, and develop relationships with vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist in resolving customer service issues and maintain customer service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Participate in training, coaching, and mentoring branch staff.
Complete performance reviews with branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
Maintain an environment of positive employee relations.
Ensure corporate policies and procedures are administered and followed appropriately by all personnel.