TNC Branch Manager I

Hertz•Louisville, KY

10d

About The Position

The Branch Manager represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position is primarily responsible for successful delivery and oversight of the Hertz product for internal and external customers. It provides overall leadership to employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The Branch Manager needs in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and a record of decisive, analytical, goal-directed, service-oriented leadership. The role leads through direction, alignment, and motivation, and is responsible for planning and monitoring business performance, developing location strategies, building vendor relationships, and maintaining customer service and employee engagement. The position requires a valid driver’s license and a clean motor vehicle record. A high school diploma or GED is required; an associate degree is preferred. Previous management experience in a fast-paced environment is required, while car rental, hospitality, or tourism experience is a plus. Salary is $51,000 per year.

Requirements

High school diploma or general equivalency diploma (GED).
Previous management experience in a fast-paced environment.
Valid driver’s license and clean motor vehicle record.
Demonstrated history of success and results orientation.
Ability to direct and motivate teams.
Knowledge of technology, financial and business acumen, customer-service resolution practices, communication techniques, coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Strong organization, time-management, oral and written communication, and customer-service skills.
Ability to work with multifaceted, cross-functional teams; address and resolve customer-service issues; and adapt to change.
Expert knowledge of Microsoft Office, ability to perform complex analysis using Excel, and strong knowledge of PowerPoint.

Nice To Haves

Associate degree.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups and develop relationships with existing vendors, such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with resolving customer service issues and ensure customer service meets or exceeds area goals.
Coach staff and empower them to participate in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
Participate in training, coaching, and mentoring Branch staff.
Conduct performance reviews with Branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with Branch staff to support knowledge of key performance indicators.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.