Plumbing Branch Manager

Benjamin Franklin Plumbing • Miami, FL

1d

About The Position

Benjamin Franklin Plumbing is seeking an experienced Branch Manager to lead its Miami location. The manager owns the branch’s overall success, including team leadership, operations, revenue growth, customer experience, and profitability. This is a hands-on leadership role responsible for developing plumbing service and installation professionals, establishing clear expectations, and ensuring employees understand how their work contributes to branch results.

The Branch Manager oversees daily branch operations, staffing, scheduling, equipment, inventory, workplace safety, and compliance with company processes, plumbing codes, and industry regulations. The role also includes monitoring and acting on performance data, managing expenses and profitability, developing strategies for sustainable revenue growth, and addressing customer concerns. The manager partners with Talent Acquisition, HR, other departments, and company leadership to support hiring, onboarding, employee development, retention, and company initiatives.

The posting describes the position as a leadership opportunity at a growing branch. Compensation is listed as a guaranteed base salary of $100,000–$115,000 annually, plus monthly performance-based incentives, with top-performing managers potentially earning $200,000 or more. A separate compensation statement lists $90,000–$120,000 per year. The franchise location is independently owned and operated, and its franchisee makes hiring and compensation decisions.

Requirements

• Previous plumbing industry experience.
• Previous leadership or management experience with responsibility for team and business performance.
• Demonstrated ability to coach, develop, motivate, and hold employees accountable.
• Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
• Experience managing revenue, budgets, expenses, and profitability.
• Ability to understand KPIs, analyze performance data, and turn it into action.
• Working knowledge of plumbing codes, safety requirements, and industry regulations.
• Strong communication, leadership, and interpersonal skills.
• High level of integrity, professionalism, ownership, and accountability.
• Strong organizational and time-management skills, with the ability to balance multiple priorities.
• Comfort making decisions and leading in a fast-paced, growth-focused environment.

Responsibilities

• Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
• Build a culture focused on accountability, teamwork, communication, and performance.
• Set expectations and provide coaching, feedback, recognition, and regular performance conversations.
• Partner with Talent Acquisition and HR on hiring, onboarding, development, and retention.
• Ensure new employees receive appropriate training, tools, leadership support, and expectations.
• Address performance concerns and hold team members accountable to company standards.
• Oversee day-to-day Miami branch operations and provide the team with the resources needed to perform effectively.
• Manage staffing levels, technician scheduling, equipment, inventory, and other operational needs.
• Maintain a safe, organized, professional, and efficient branch environment.
• Ensure compliance with company processes, safety requirements, plumbing codes, and industry regulations.
• Identify operational challenges and implement solutions to improve efficiency and performance.
• Work with other departments and company leadership to execute initiatives and support growth.
• Own branch revenue, profitability, and overall business performance.
• Monitor key performance indicators, identify trends and opportunities, and take action based on data.
• Coach leaders and technicians on performance metrics and how individual performance affects branch results.
• Review financial and operational performance and develop action plans when results are below expectations.
• Manage expenses and find opportunities to control costs and improve efficiency without sacrificing service or quality.
• Develop and execute strategies for sustainable revenue growth and branch success.
• Promote professional, high-quality service on every call and ensure technicians follow Service Minds customer service standards.
• Address escalated customer concerns promptly and professionally with a solution-focused approach.
• Review customer feedback and identify ways to improve service, customer relationships, and retention.

Benefits

• Health insurance, including a free Health Savings Account medical plan for employees and two additional low-cost medical plan options.
• Home office stipend.
• Opportunity for advancement and career growth across the Service Minds family of brands and skilled trades.
• Training and development, including technical, virtual technical, communications, and sales training.
• Vision insurance.
• Wellness resources.
• 401(k) with employer match.
• Performance-based monthly incentive opportunities.
• Vehicle stipend and fuel card.
• Dental insurance.
• Life insurance.
• Paid time off and paid holidays.
• Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
• Free food and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed