Plumbing Branch Manager
About The Position
Benjamin Franklin Plumbing is seeking an experienced Branch Manager to lead its Miami location. The role owns the branch’s overall success, including people, operations, revenue growth, customer experience, and profitability. The manager leads plumbing service and installation professionals, develops a supportive and accountable team culture, and takes a hands-on approach to solving problems and delivering results. The Branch Manager oversees daily branch operations, staffing, scheduling, equipment, inventory, safety, and compliance with company processes, plumbing codes, and industry regulations. The position monitors business performance and key performance indicators, manages budgets and expenses, and develops strategies and action plans to improve efficiency, profitability, customer service, and sustainable growth. The manager also addresses escalated customer concerns and works with company leadership, Talent Acquisition, HR, and other departments to support hiring, development, retention, and company initiatives. The role offers a guaranteed base salary of $100,000–$115,000 annually plus monthly performance-based incentives. Top-performing Branch Managers may earn $200,000 or more annually. Benefits include a vehicle stipend and fuel card, medical plan options including a free Health Savings Account plan for employees, dental and vision insurance, life insurance, paid time off, paid holidays, a 401(k) with employer match, employee discounts, and career growth opportunities across the Service Minds family of brands.
Requirements
- Previous plumbing industry experience.
- Previous leadership or management experience with responsibility for team and business performance.
- Demonstrated ability to coach, develop, motivate, and hold employees accountable.
- Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
- Experience managing revenue, budgets, expenses, and profitability.
- Ability to understand KPIs, analyze performance data, and turn it into action.
- Working knowledge of plumbing codes, safety requirements, and industry regulations.
- Strong communication, leadership, and interpersonal skills.
- High level of integrity, professionalism, ownership, and accountability.
- Strong organizational and time-management skills, with the ability to balance multiple priorities.
- Comfort making decisions and leading in a fast-paced, growth-focused environment.
Responsibilities
- Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
- Build a culture of accountability, teamwork, communication, and performance; set clear expectations and provide coaching, feedback, and recognition.
- Conduct performance conversations and support employee growth, hiring, onboarding, development, and retention in partnership with Talent Acquisition and HR.
- Ensure new team members receive appropriate training, tools, leadership support, and clear expectations.
- Address performance concerns and hold employees accountable to company standards.
- Oversee day-to-day branch operations, staffing levels, technician scheduling, equipment, inventory, and other operational needs.
- Maintain a safe, organized, professional, and efficient branch environment.
- Ensure company processes, safety requirements, plumbing codes, and industry regulations are followed.
- Identify operational challenges and implement solutions to improve efficiency and performance.
- Partner with other departments and company leadership to execute initiatives and support growth.
- Own branch revenue, profitability, and overall business performance.
- Monitor KPIs, analyze trends and opportunities, and take action based on performance data.
- Coach leaders and technicians on performance metrics and how individual performance affects branch results.
- Review financial and operational performance and develop action plans when results are below expectations.
- Manage branch expenses and identify ways to control costs and improve efficiency without sacrificing service or quality.
- Develop and execute strategies for sustainable revenue growth and branch success.
- Promote professional, high-quality service on every customer call and ensure technicians follow Service Minds' customer service standards.
- Address escalated customer concerns promptly and professionally with a solution-focused approach.
- Review customer feedback and identify opportunities to improve service, customer relationships, and retention.
Benefits
- Vehicle stipend and fuel card
- Free Health Savings Account medical plan for employees and two additional low-cost medical plan options
- Dental and vision insurance
- Life insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) with employer match
- Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning
- Career growth opportunities across the Service Minds family of brands and multiple skilled trades
- Home office stipend
- Wellness resources
- Bonus based on performance
- Competitive salary
- Free food and snacks
- Opportunity for advancement
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
