Plumbing Branch Manager
About The Position
Benjamin Franklin Plumbing is seeking an experienced Branch Manager to lead its Miami location. The manager owns the branch’s overall success, including people, operations, revenue growth, customer experience, and profitability. This hands-on leadership role involves developing plumbing service and installation teams, creating a culture of accountability and teamwork, and using performance data to guide business decisions. The Branch Manager oversees daily branch operations, staffing, technician scheduling, equipment, inventory, safety, and compliance with company processes, plumbing codes, and industry regulations. The role also manages financial and operational performance, controls expenses, develops revenue-growth strategies, and addresses customer concerns to support high-quality service and customer retention. The position offers a guaranteed base salary of $100,000–$115,000 annually, plus monthly performance-based incentive opportunities. Top-performing Branch Managers may earn $200,000 or more annually. Benefits include a vehicle stipend and fuel card, medical plan options, dental and vision insurance, life insurance, paid time off and holidays, a 401(k) with employer match, employee discounts, and career growth opportunities.
Requirements
- Previous plumbing industry experience.
- Previous leadership or management experience with responsibility for team and business performance.
- Ability to coach, develop, motivate, and hold employees accountable.
- Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
- Experience managing revenue, budgets, expenses, and profitability.
- Ability to understand KPIs, analyze performance data, and turn findings into action.
- Working knowledge of plumbing codes, safety requirements, and industry regulations.
- Strong communication, leadership, and interpersonal skills.
- High integrity, professionalism, ownership, and accountability.
- Strong organizational and time-management skills, including the ability to balance multiple priorities.
- Comfort making decisions and leading in a fast-paced, growth-focused environment.
Responsibilities
- Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
- Build a culture of accountability, teamwork, communication, and performance; set expectations and provide coaching, feedback, recognition, and performance conversations.
- Partner with Talent Acquisition and HR on hiring, onboarding, employee development, and retention.
- Ensure new employees receive training, tools, leadership support, and clear expectations; address performance concerns and uphold company standards.
- Oversee daily Miami branch operations, including staffing, technician scheduling, equipment, inventory, and other operational needs.
- Maintain a safe, organized, professional, and efficient branch environment and ensure compliance with company processes, safety requirements, plumbing codes, and industry regulations.
- Identify operational challenges and implement improvements; collaborate with departments and company leadership on initiatives and growth.
- Own branch revenue, profitability, and overall business performance.
- Monitor key performance indicators, analyze trends, coach leaders and technicians on metrics, and create action plans when results fall short.
- Manage branch expenses and identify opportunities to improve efficiency and control costs without sacrificing service or quality.
- Develop and execute strategies for sustainable revenue growth and branch success.
- Promote professional, high-quality service on every call and ensure technicians follow Service Minds customer service standards.
- Resolve escalated customer concerns promptly and professionally, and review customer feedback to improve service, relationships, and retention.
Benefits
- Health insurance, including a free Health Savings Account medical plan for employees and two additional low-cost medical plan options.
- Home office stipend.
- Opportunity for advancement and career growth across the Service Minds family of brands and multiple skilled trades.
- Training and development.
- Vision insurance.
- Wellness resources.
- 401(k) with employer match.
- Monthly performance-based incentive opportunities.
- Competitive guaranteed base salary of $100,000–$115,000 annually; top-performing Branch Managers may earn $200,000 or more annually.
- Dental insurance.
- Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
- Free food and snacks.
- Vehicle stipend and fuel card.
- Life insurance.
- Paid time off and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
