Branch Manager - Service Plumbing

SERVICE MINDS LLC • Miami, FL

10d • $100,000 - $115,000

About The Position

Benjamin Franklin Plumbing is seeking a Branch Manager to lead its Miami branch. The role owns the branch’s overall success, including its people, operations, revenue growth, customer experience, and profitability. The manager leads plumbing service and installation professionals and fosters a supportive, accountable, and performance-focused culture. This is a hands-on leadership position involving employee development, problem-solving, operational oversight, and ownership of business results.

The Branch Manager oversees staffing, technician scheduling, equipment, inventory, safety, and day-to-day branch operations; ensures that company processes, plumbing codes, and regulations are followed; and works with other departments and company leadership to support initiatives and growth. The role also manages branch revenue, expenses, budgets, and profitability, using performance data to identify trends and drive improvement. The manager ensures high-quality customer service, addresses escalated concerns, and uses customer feedback to improve service and retention.

Compensation includes a guaranteed base salary of $100,000–$115,000 annually, plus monthly performance-based incentive opportunities. The posting states that top-performing Branch Managers may earn $200,000 or more annually.

Requirements

• Previous plumbing industry experience.
• Previous leadership or management experience with responsibility for team and business performance.
• Ability to coach, develop, motivate, and hold employees accountable.
• Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
• Experience managing revenue, budgets, expenses, and profitability.
• Ability to understand KPIs, analyze performance data, and translate findings into action.
• Working knowledge of plumbing codes, safety requirements, and industry regulations.
• Strong communication, leadership, and interpersonal skills.
• High integrity, professionalism, ownership, and accountability.
• Strong organizational and time-management skills, including the ability to balance multiple priorities.
• Comfort making decisions and leading in a fast-paced, growth-focused environment.

Responsibilities

• Lead, coach, and develop plumbing service and installation teams to meet individual and branch goals.
• Build a culture of accountability, teamwork, communication, and performance.
• Set expectations and provide regular coaching, feedback, recognition, and performance conversations.
• Partner with Talent Acquisition and HR on hiring, onboarding, employee development, and retention.
• Ensure new team members have the training, tools, leadership support, and expectations needed to succeed.
• Address performance concerns and hold employees accountable to company standards.
• Oversee day-to-day Miami branch operations, including staffing, technician scheduling, equipment, inventory, and other operational needs.
• Maintain a safe, organized, professional, and efficient branch environment.
• Ensure company processes, safety requirements, plumbing codes, and industry regulations are followed.
• Identify operational challenges and implement improvements to efficiency and performance.
• Partner with other departments and company leadership to execute initiatives and support growth.
• Own branch revenue, profitability, expenses, and overall business performance.
• Monitor KPIs, analyze performance data, and develop action plans when results fall below expectations.
• Coach leaders and technicians on performance metrics and how individual performance affects branch results.
• Control costs and improve efficiency without sacrificing service or quality.
• Develop and execute strategies for sustainable revenue growth and branch success.
• Promote professional, high-quality service on every customer call and ensure technicians follow Service Minds' customer service standards.
• Address escalated customer concerns promptly and professionally using a solution-focused approach.
• Review customer feedback and identify ways to improve service, customer relationships, and retention.

Benefits

• Vehicle stipend and fuel card.
• Free Health Savings Account medical plan for employees, plus two additional low-cost medical plan options.
• Dental and vision insurance.
• Life insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) with employer match.
• Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
• Career growth opportunities across the Service Minds family of brands and multiple skilled trades.
• Monthly performance-based incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed