Plumbing Branch Manager

Benjamin Franklin Plumbing • Niceville, FL

1d

About The Position

Benjamin Franklin Plumbing is hiring an experienced Branch Manager to lead its Miami location. The role owns the branch’s overall performance, including team development, daily operations, revenue growth, customer experience, and profitability. The manager leads plumbing service and installation professionals and fosters a supportive, accountable, and performance-focused workplace. The position is hands-on and involves developing employees, solving operational problems, and taking ownership of business results.

The Branch Manager oversees staffing, scheduling, equipment, inventory, safety, and compliance with company processes, plumbing codes, and industry regulations. The manager monitors financial and operational indicators, manages expenses, and develops action plans and strategies to improve performance and support sustainable growth. The role also ensures consistent customer service, addresses escalated concerns, and uses customer feedback to improve service and retention.

The posting lists guaranteed base salary of $100,000–$115,000 annually with monthly performance incentives, and states that top-performing managers may earn $200,000 or more annually. It also lists compensation of $90,000–$120,000 per year. Benefits and incentives are described in the posting, with a note that the franchise location independently sets compensation and benefits.

Requirements

• Previous plumbing industry experience.
• Previous leadership or management experience with responsibility for team and business performance.
• Demonstrated ability to coach, develop, motivate, and hold employees accountable.
• Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
• Experience managing revenue, budgets, expenses, and profitability.
• Ability to understand KPIs, analyze performance data, and turn findings into action.
• Working knowledge of plumbing codes, safety requirements, and industry regulations.
• Strong communication, leadership, and interpersonal skills.
• High level of integrity, professionalism, ownership, and accountability.
• Strong organizational and time-management skills, with the ability to balance multiple priorities.
• Comfort making decisions and leading in a fast-paced, growth-focused environment.

Responsibilities

• Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
• Build a culture of accountability, teamwork, communication, and performance; set expectations and provide coaching, feedback, and recognition.
• Conduct performance conversations and support employee growth, hiring, onboarding, development, and retention in partnership with Talent Acquisition and HR.
• Ensure new team members receive appropriate training, tools, leadership support, and clear expectations.
• Address performance concerns and hold team members accountable to company standards.
• Oversee day-to-day operations of the Miami branch, including staffing, technician scheduling, equipment, inventory, and other operational needs.
• Maintain a safe, organized, professional, and efficient branch environment.
• Ensure company processes, safety requirements, plumbing codes, and industry regulations are followed.
• Identify operational challenges and implement solutions to improve efficiency and performance.
• Partner with other departments and company leadership to execute company initiatives and support growth.
• Own branch revenue, profitability, and overall business performance.
• Monitor key performance indicators, analyze trends and opportunities, and take action where needed.
• Coach leaders and technicians on performance metrics and connect individual performance to branch results.
• Review financial and operational performance and develop action plans when results fall below expectations.
• Manage branch expenses and identify opportunities to improve efficiency and control costs without compromising service or quality.
• Develop and execute strategies for sustainable revenue growth and branch success.
• Promote professional, high-quality service on every call and ensure technicians follow Service Minds’ customer service standards.
• Address escalated customer concerns promptly and professionally with a solution-focused approach.
• Review customer feedback and identify opportunities to improve service, customer relationships, and retention.

Benefits

• Health insurance, including a free Health Savings Account medical plan for employees and two additional low-cost medical plan options.
• Home office stipend.
• Opportunity for advancement and career growth across the Service Minds family of brands and skilled trades.
• Training and development, including technical, virtual technical, communications, and sales training.
• Vision insurance.
• Wellness resources.
• 401(k) with employer match.
• Performance-based monthly incentive opportunities.
• Vehicle stipend and fuel card.
• Dental insurance.
• Life insurance.
• Paid time off and paid holidays.
• Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
• Free food and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed