Branch Manager

Align Credit Union•Amesbury, MA

11d•$67,000 - $84,000

About The Position

The Branch Manager oversees the branch’s daily operations, sales, and service culture, ensuring members receive the highest level of service. The role leads the branch team in meeting sales and service goals while maintaining compliance with state and federal regulations and Align Credit Union policies. The Branch Manager exercises administrative control over day-to-day functions, including work assignment and staffing-related management authority, and ensures policies and programs are implemented and explained. The Branch Manager hires, trains, coaches, and motivates team members; monitors branch activity and performance; and identifies opportunities for growth and improvement. The role develops community relationships and represents the Credit Union through community volunteer efforts. The Branch Manager makes sound decisions, resolves member issues and complaints, ensures adequate staffing coverage, and is able to perform Teller and Member Service Representative duties as needed. The position is scheduled Monday through Friday, 7:30 AM–5:00 PM, with fluctuating Saturdays, 8:30 AM–12:30 PM, and 40+ hours per week.

Requirements

Ability to lead a team toward sales and service goals while maintaining regulatory and policy compliance.
Ability to interview, hire, train, coach, and motivate employees; set goals; provide feedback and recognition; and identify training needs.
Ability to monitor branch performance and identify opportunities for growth and improvement.
Ability to develop and maintain relationships with community organizations, members, and other community members.
Sound judgment and ability to make decisions and independently resolve member issues and complaints.
Ability and willingness to cover Teller and Member Service Representative duties as needed.
Ability to ensure adequate branch staffing coverage.

Responsibilities

Lead the branch team to meet and exceed sales and service goals while maintaining focus on state and federal regulations and Credit Union policies.
Oversee day-to-day branch functions, delegate and assign work, and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations.
Ensure implementation of Credit Union policies and explain Credit Union programs, procedures, and objectives.
Promote a positive work environment and communicate professionally with members, teammates, management, and vendors.
Interview, hire, train, coach, and motivate the branch team; set performance goals; provide feedback and recognition; and identify training needs.
Monitor branch activity and performance, including transactions, errors, loan volume, sales, and new accounts, to identify opportunities for growth and improvement.
Grow the branch’s book of business by developing community and organizational relationships and maintaining and deepening existing relationships.
Represent the Credit Union through volunteer efforts in the branch community and encourage staff participation.
Make appropriate decisions, exercise sound judgment, provide exceptional member service, and independently resolve issues and complaints.
Ensure adequate coverage for all branch positions when approving time off and fill in for Teller and Member Service Representative duties as needed.
Ensure compliance with governmental and regulatory agencies, credit union laws, regulations, policies, and procedures to protect the Credit Union and its members from criminal and fraudulent operations and unnecessary risk or exposure.