Assistant Branch Manager - Cobleskill, NY
About The Position
Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations, supervising staff, maintaining a secure and efficient environment, and delivering excellent customer service. The role helps promote branch growth and a positive branch identity while supporting the community’s financial well-being. The Assistant Branch Manager may lead the branch in the Branch Manager’s absence and uses knowledge of banking products and services to help meet customer needs. This is a full-time, non-exempt supervisory role. The schedule follows branch operating hours: Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required.
Requirements
- High school diploma or equivalent.
- Proven supervisory and leadership experience.
- Strong customer service background.
- Cash handling expertise.
- Excellent verbal communication skills.
- Fluent in English; bilingual ability is a plus.
- Access to reliable transportation.
- Well-organized and able to manage multiple priorities.
- Team-oriented, with the ability to work in collaborative environments.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bachelor’s degree.
- Previous banking or financial services experience.
- Familiarity with residential mortgages, IRA services, and personal banking products.
- Bilingual ability.
Responsibilities
- Manage staff and maintain smooth daily branch operations when the Branch Manager is absent.
- Oversee Head Teller and Teller teams, fostering excellence and accountability.
- Build branch identity, promote sales initiatives, and champion exceptional customer service.
- Connect with clients and prospects, resolve issues, and ensure customer satisfaction.
- Review and approve transactions, including large check cashing, bank checks, and ledger entries, while following policies.
- Work toward branch performance metrics and uphold operational controls, security, and regulatory compliance.
- Develop banking knowledge and sales techniques through training, workshops, and ongoing education.
Benefits
- Medical, dental, and vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
