Branch Manager - Elmsford, NY
About The Position
The Branch Manager leads the daily operations of a full-service Trustco Bank branch, overseeing branch performance across sales, customer service, lending, operations, and security. The role leads, coaches, and develops a branch team while building customer relationships and driving growth through new business development, referrals, and client retention. The successful candidate balances operational efficiency with strategic business growth and exceptional service. The position is full-time, with working hours aligned to branch operations: Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–12:00 PM on a rotating schedule. Sunday is closed. Employees may need to remain 15–30 minutes after closing, and occasional travel for training, meetings, or branch support may be required. The position reports to the Regional Vice President and is a supervisory role.
Requirements
- High school diploma or equivalent.
- Supervisory experience.
- Strong customer service and cash-handling experience.
- Excellent verbal communication and interpersonal skills in person, by phone, and via email.
- Fluency in English.
- Access to reliable transportation.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work effectively in a collaborative team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
Responsibilities
- Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
- Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
- Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
- Supervise, coach, and evaluate Assistant Branch Managers, the Head Teller, and Tellers.
- Conduct staff training, regular team meetings, and performance reviews.
- Sell new products, services, promotions, and incentive programs to drive growth.
- Originate residential, home equity, and installment loans.
- Ensure compliance with bank policies, procedures, and security protocols.
- Handle complex customer requests and resolve escalated issues in person or by phone.
- Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
- Maintain branch appearance and uphold operational performance standards.
- Report regularly to senior management on branch performance, opportunities, and challenges.
Benefits
- Medical, dental, and vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
