Branch Manager - Route 7 (Latham, NY)

Trustco Bank • Latham, NY

10d • $57,500 - $72,500

About The Position

Trustco Bank is seeking a dynamic, results-driven Branch Manager to lead the daily operations of a full-service branch. The manager oversees branch performance across sales, customer service, lending, operations, and security; coaches and develops the team; builds customer relationships; and drives growth through new business, referrals, and client retention. The role balances operational efficiency with strategic business growth and includes regular reporting to senior management. The position is a supervisory role and reports to the Regional Vice President.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English.
• Access to reliable transportation.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

• Bilingual ability.
• Bachelor’s degree.
• Previous banking or financial services experience.

Responsibilities

• Lead and manage branch operations, ensuring exceptional customer service and operational excellence.
• Develop deposit, loan, and business opportunities and achieve branch sales and retention goals.
• Build the branch’s identity and foster a sales-driven, customer-focused culture.
• Supervise, coach, and evaluate Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Sell new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report branch performance, opportunities, and challenges to senior management.

Benefits

• Medical, dental, and vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off and 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED