Team Manager, Branch Operations - Plainview, NY
About The Position
The Team Manager, Branch Operations supervises full-time and part-time employees who interact with patients and customers in person and through email, phone, live chat, and other methods. The role provides leadership and guidance to help staff deliver positive customer experiences through effective communication, problem-solving, and efficient processes. The manager oversees daily operations, team performance, quality, order processing, patient and referral-source engagement, and the branch reception area. The position also supervises Branch Coordinators and may assist with implementing policies and programs or supporting Sales with major accounts and referral sources. This role calls for an empathetic, patient-focused leader who builds an open and supportive team environment, sets clear goals, motivates employees, resolves concerns, recognizes performance, encourages creativity, and organizes team-building activities. The position is stationary and involves frequent sitting or standing and repetitive wrist motions, with occasional physical activities and occasional lifting of equipment up to 50 pounds.
Requirements
- Proven work experience as a team leader or supervisor.
- In-depth knowledge of performance metrics.
- Good PC skills, especially Microsoft Excel.
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word.
- English reading, writing, and verbal skills.
- Intermediate mathematical proficiency, including the ability to understand, interpret, and develop spreadsheet data.
- Patient-focused, action-oriented, collaborative, and effective communication skills.
- Energy and passion for health and well-being, and the ability to serve as a positive role model.
- Strong relationship-building skills and the ability to build a network of contacts.
Nice To Haves
- A degree in management or training in team leading.
Responsibilities
- Create an inspiring team atmosphere with open communication.
- Set clear team goals and motivate team members to perform their best.
- Listen to team members’ feedback and resolve issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and suggest and organize team-building activities.
- Delegate tasks and set deadlines.
- Oversee day-to-day operations.
- Monitor team performance and report on metrics.
- Perform quality checks on individual work, identify training needs, and provide coaching.
- Ensure team members complete order processing using current tools, processes, and technology.
- Oversee patient and referral-source engagement regarding order status and ensure timely follow-up as needed.
- Manage the front desk reception area and supervise Branch Coordinators.
- Assist with implementing new policies and programs when needed.
- Assist Sales when necessary to maintain contact with major accounts and key referral sources within the branch territory.
- Manage direct reports’ performance, hiring, and discipline.
- Provide direction and guidance for work assignments and timely coaching and feedback.
- Ensure work assignments are completed accurately, efficiently, and on time.
- Perform other duties as required.
Benefits
- Medical, dental, and vision care coverage.
- Paid time off plan.
- 401(k) plan.
- Flexible Spending Accounts.
- Basic life insurance.
- Short- and long-term disability coverage.
- Accident insurance.
- Teammate Assistance Program.
- Paid parental leave.
- Domestic partner benefits.
- Mental, physical, and financial well-being programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
