Service Advisor - Plainview, NY

Lucid Motors • Plainview, NY

8d • $28 - $38

About The Position

As a Service Advisor at Lucid, you will provide excellent customer service and ensure an exceptional customer experience throughout the service process. You will greet clients, consult with technicians, document client concerns for diagnosis and repair, and explain service options, including time and cost estimates. You will track client vehicles through maintenance and repair, and verify that completed work meets Lucid’s quality standards before vehicles are returned.

The role also includes vehicle inspections and check-in documentation, coordinating loaner agreements and rides, maintaining customer satisfaction, reviewing work orders and time punches, addressing warranty claim rejections, obtaining service authorizations and payments, and explaining completed repairs to customers. This is a full-time role that may include weekends or extended hours during busy periods.

Requirements

• 2–5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
• Excellent interpersonal skills and a compassionate, patient demeanor.
• Problem-solving and creative-thinking skills.
• Ability to articulate and document details to support a smooth workflow.
• Ability to explain automotive terminology and concepts to customers with varying levels of automotive knowledge.
• Proficiency with computer applications such as Microsoft Office and ability to learn proprietary DMS software.
• Full-time availability, including weekends or extended hours during busy periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• AA or BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.

Responsibilities

• Keep clients informed throughout the service experience, from initial contact through vehicle handover.
• Conduct comprehensive vehicle inspections and check-in processes, identifying and reporting damage or visible wear.
• Check in new vehicles and document transport damage on PDI vehicles, accurately noting it on the Bill of Lading and processing documentation through internal channels.
• Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
• Support the Customer Satisfaction Index (CSI) KPI by ensuring customers are satisfied with the quality of service.
• Review and revise work orders after technicians and detailers complete their work, ensuring accurate documentation and time punches align with labor operations.
• Promptly address and correct warranty claim rejections within established timeframes.
• Obtain customer signatures for service authorizations and invoices via DocuSign, and collect payment for customer-pay repairs.
• Explain repair invoices and completed work to customers, ensuring their concerns have been addressed to their satisfaction.
• Greet incoming service clients, answer and direct phone calls, respond to client questions, and take messages as needed.
• Verify completed work meets Lucid’s standards before returning vehicles to clients, serving as the final quality-control step.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed