Service Manager
United Rentals • Bridgeport, CT2d • Onsite
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Service Manager
United Rentals•Bridgeport, CT
•Onsite
About The Position
As a Service Manager, you will lead a major maintenance enterprise, hiring and motivating a team of Service Technicians. Your role involves continually improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. You will collaborate closely with the Branch Manager to build a profitable location through your leadership, service and maintenance knowledge, and business management skills.
Requirements
- High School diploma required
- Valid driver's license with acceptable driving record
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills (Excel)
- This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures
Nice To Haves
- trade-school degree a plus
- bachelor’s degree preferred
Responsibilities
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Responsible for R&M, P&L and associated costs/budget
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed
Benefits
- best-in-class benefits and perks that will support you and your family
- health and financial plans
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
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