Branch Manager Jobs

About The Position

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Related experience or product knowledge sufficient to perform the primary duties; roles at this level typically do not require a university or college degree.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish-speaking ability.
• Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies in branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• Foundational understanding of balance sheets and income statements.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Lead a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households, and by leading ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling to improve results and support customers’ financial well-being.
• Lead and ensure delivery of a differentiated client experience, including technology-enabled interactions and solutions-oriented consultation.
• Lead effective problem resolution and connect customers with PNC resources to create a seamless omnichannel experience.
• Attract, onboard, retain, coach, and develop branch team members.
• Manage employee performance and ensure team members meet performance and activity expectations.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
• Exercise leadership, authority, and sound decision-making to manage risk.
• Serve as a Notary Public in the applicable state.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service.