Area Branch Manager

Self-Help•Manchester, CT

About The Position

The Area Branch Manager oversees multiple branches within a geographic area, raising visibility and increasing impact. The role builds and leverages networks, partnerships, teams, and relationships to drive goal attainment, economic performance, employee and member satisfaction and retention, and strong community relations. Through management of branch staff, the Area Branch Manager ensures branch operational practices, including lending and deposit activities, comply with Self-Help processes and procedures and applicable federal laws and regulations. Based in Manchester, Connecticut, the role works with senior management on strategic planning; leads business development and community relationship efforts; monitors branch operations and performance; oversees lending, facilities, equipment, and safety; and provides leadership, coaching, staffing, and development for branch managers and area staff. The position requires regional travel and may require work beyond normal hours as needed.

Requirements

Bachelor’s degree or an equivalent combination of education and/or experience.
Six years of banking or retail experience, including at least five years of supervisory experience in banking or a financial institution.
Proven branch management, coaching, and leadership skills.
Exemplary communication and presentation skills.
Ability to build collaborative relationships across the organization and influence others without direct control.
Ability to establish strong peer relationships and communicate effectively with multiple company disciplines, cross-functional teams, and external teams.
Analytical and problem-solving skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability and willingness to travel in the region to build deposit and loan relationships.
Ability and willingness to work beyond normal work hours as needed.
Ability to demonstrate Self-Help’s Core Values: Mission Before Self; Service With Excellence; Embracing & Promoting Change; Results Not Credit; Diversity as a Strength; and Financial Sustainability for Mission Impact.

Nice To Haves

Prior sales or sales management experience in a financial institution, retail, or service industry.
Experience working in or significant knowledge of the assigned area and surrounding community.
Strong commitment to Self-Help’s mission of creating economic opportunity for traditionally underserved communities.
Preference for working in organizations that prioritize teamwork and collaboration.

Responsibilities

Participate in strategic planning with senior management by recommending goals and developing, communicating, and implementing branch-level production goals, budgets, and operating plans.
Represent and promote Self-Help in community and business development activities, focusing particularly on deposit, mortgage, and consumer loan growth.
Represent Self-Help with realtors, nonprofits, banks, government agencies, and other community partners.
Analyze local and niche-market trends and member profiles to identify business opportunities.
Lead community relations and business development initiatives to cultivate relationships and increase profitability.
Coordinate business development planning sessions with Branch Managers and provide guidance and direction.
Ensure branches follow operational policies, procedures, and controls that protect employees, members, and credit union assets.
Monitor branch performance and activity, including transactions, volume, teller errors, loan volume, sales, and new accounts.
Address underperforming branch results by developing and implementing plans or interventions; recommend improvements to operational policies, procedures, and controls and ways to mitigate controllable losses.
Perform auditing, reconciling, and reporting to support quality controls, compliance, and the branch self-assessment process.
Oversee branch facilities and equipment, establish appropriate employee safety practices, and ensure security procedures are followed.
Manage branch lending and ensure loan interviews, processing, approvals, and closings follow sound credit practices and administration policies.
Provide leadership, coaching, and direction to branch managers and area staff, including coaching on strategies that support operational and financial performance.
When a Branch Manager is absent, review daily, weekly, and monthly calendars to ensure proper staffing and effective use of staff time.
Supervise branch staffing to provide effective and efficient member service; identify development needs, provide timely feedback, and coach one-on-one as needed.
Conduct hiring, employee development, performance management, and compensation reviews for branch tellers and member service representatives.
Ensure staff receive ongoing compliance and security training.
Ensure staff proactively identify products that may benefit members.