Branch Manager

PNC • Philadelphia, PA

8d • Onsite

About The Position

At PNC, the Branch Manager is part of the Retail Branch organization and is based at the Convention Center branch in Philadelphia, Pennsylvania. The role manages branch priorities and performance, drives revenue and customer loyalty through consultative customer interactions, and delivers an easy, differentiated experience across banking channels. It leads branch team members and ecosystem partners while managing operational, human capital, reputational, business, compliance, and sales-practice risks. Spanish-speaking candidates are preferred. The role is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The manager leads a branded sales process, grows consumer and business relationships, and advances business banking results through business development and community involvement. The position coaches employees on consultative selling, customer service, technology-enabled interactions, and problem resolution. It is responsible for attracting, onboarding, retaining, coaching, and developing talent, as well as managing employee performance and fostering an inclusive workplace. The role requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Related experience or product knowledge sufficient to perform the primary duties; roles at this level typically do not require a university or college degree.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish-speaking ability.
• Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies in branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• Foundational understanding of balance sheets and income statements.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Lead a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households, and by leading ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling to improve results and support customers’ financial well-being.
• Lead and ensure delivery of a differentiated client experience, including technology-enabled interactions and solutions-oriented consultation.
• Lead effective problem resolution and connect customers with PNC resources to create a seamless omnichannel experience.
• Attract, onboard, retain, coach, and develop branch team members.
• Manage employee performance and ensure team members meet performance and activity expectations.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
• Exercise leadership, authority, and sound decision-making to manage risk.
• Serve as a Notary Public in the applicable state.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed