Branch Manager

Unlimited Service Group • Houston, TX

9d

About The Position

The Branch Manager is responsible for the operation of the branch, with full oversight of profitability and performance. The role provides leadership across business development, human resources, administration, automation, compliance, customer service, and day-to-day branch operations. The manager coaches and develops the branch team, oversees financial and operational performance, maintains compliance, and represents Commercial Kitchen Parts & Service with employees, customers, and vendors. The position operates in warehouse and office environments and includes extensive phone use, local daily travel, occasional travel outside the area, and lifting and transporting moderately heavy items as required.

Requirements

• At least 7 years of work experience in a related service industry.
• At least 3 years of management or supervisory experience.
• Driving record acceptable under auto liability insurance guidelines.
• Background check acceptable by client standards for access to various customer facilities.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resource planning, leadership development, and coordination of people and resources.
• Self-motivated and self-directed, with a willingness to assume ownership.
• Ability to resolve conflict and negotiate win-win solutions.
• Ability to translate high-level goals into actionable plans.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.
• Clear and concise communication skills, including the ability to synthesize information accurately and quickly highlight key insights.
• Ability to prioritize and execute tasks and decisions effectively in a high-pressure environment.

Nice To Haves

• AA/AS degree in a business-related discipline, or equivalent experience, is preferred.

Responsibilities

• Coach, train, and motivate branch team members to achieve company and branch goals.
• Manage the branch’s profit and loss (P&L) and operating budget, identifying and resolving operational issues.
• Ensure billing, warranties, credits, and other financial transactions are processed accurately and on time.
• Monitor, track, and trend key performance indicators (KPIs) to establish branch accountability.
• Oversee bids, estimates, proposals, and related processes to ensure accuracy and profitability.
• Lead interviewing, selection, hiring, and onboarding, and maintain a succession plan.
• Ensure the branch fleet is properly maintained, safe, and compliant with company and governmental standards.
• Conduct timely performance reviews and provide ongoing feedback and development for branch employees.
• Recommend and administer appropriate disciplinary actions in compliance with company policies and procedures.
• Travel to customer and client locations, job sites, and other locations as needed to address concerns and resolve complaints.
• Partner with Business Development to identify and pursue new business opportunities based on market and industry trends.
• Represent the company professionally and demonstrate strong leadership with employees, customers, and vendors.

Benefits

• Competitive salary
• Cell phone reimbursement
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) with company match
• Paid time off
• Paid holidays
• Short-term disability
• Company-paid long-term disability insurance
• Company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree