Branch Manager - Pendleton Pike

Regions•Lawrence, IN

4d•$65,104 - $85,050•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role acts as both player and coach, oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The role focuses on fostering customer relationships, identifying financial needs, and helping customers pursue their financial goals in a fast-paced, energetic environment. It includes leading and developing branch associates, generating new business, advising customers on consumer and business banking products, resolving escalated issues, and ensuring compliance with bank policies and applicable regulations. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and an active Life Insurance License must be obtained within the first 12 months and maintained with continuing education. The role may be filled at a higher level depending on the candidate’s qualifications and experience. It is exempt from FLSA timekeeping requirements and is not eligible for overtime pay, and is eligible for incentive compensation.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual skills.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance about Regions solutions to generate revenue.
Conduct outside sales to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including helping with transactions and sharing responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts for complex financial needs.
Follow bank policies, procedures, audit requirements, laws, and regulations; ensure associates complete assigned operational risk duties; and identify, manage, and report operational risks.