Branch Manager - Pendleton Pike

Regions Bank•Indianapolis, IN

4d•$65,104 - $85,050•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, and high-performing team dedicated to improving customers’ financial wellness. This player-coach oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives branch performance through individual sales and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The position builds customer relationships, identifies needs, and helps customers pursue financial goals in a fast-paced, energetic environment. It leads and develops branch associates, conducts outside sales, educates customers and the community about financial wellness and banking technology, advises on Regions products and services, and ensures a strong customer experience. The manager also handles escalated issues, oversees recruiting and selection, partners with other lines of business, and ensures compliance with bank policies, regulations, and operational risk requirements. This position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. It may be filled at a higher level depending on the candidate’s qualifications and experience. The position is based in Indianapolis, Indiana, at Pendleton Pike.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual skills.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance on Regions solutions to generate new revenue.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and banking technology, including mobile, online, and ATM offerings.
Coach and develop associates through the iConnect Sales, Service and Coaching process, with guidance from a mentor, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and customer-needs identification.
Educate and advise customers on Regions consumer and business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including helping greet customers and process transactions as needed.
Resolve escalated customer and associate issues and counsel associates, with guidance from senior leadership and Human Resources.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs.
Follow bank policies, procedures, audit requirements, laws, and regulations; ensure associates complete delegated operational risk duties and identify and report operational risks.
Drive personal sales performance and help the branch meet or exceed sales, quality, and service goals while maintaining operational efficiency and compliance.