Branch Manager - Pendleton Pike

Regions Bank•Indianapolis, IN

2d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is both a player and coach: it oversees branch operations, manages associate performance, and guides associates in understanding and meeting customers’ needs. The Branch Manager drives results through personal sales performance and by helping the team meet or exceed sales, quality, and service goals while operating an efficient, compliant branch. The successful candidate builds customer relationships, identifies needs, and helps customers work toward financial goals. The role involves working collaboratively in a fast-paced, energetic environment and providing personalized customer service. It leads a small to moderate-sized branch team, develops associates through Regions’ iConnect Sales, Service and Coaching process, conducts outside sales, supports branch customers, and maintains relationships with internal business partners. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual skills.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing appropriate guidance on Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness and Regions’ mobile, online, ATM, and other digital banking solutions.
Coach and develop branch associates using the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions consumer and business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including handling transactional needs and greeting customers or processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates, with guidance from senior leadership and Human Resources as needed.
Manage the recruiting and selection process for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial goals or needs.
Follow bank policies, processes, procedures, audit requirements, applicable laws, and regulations; complete role-specific duties and ensure associates complete delegated operational risk management duties.
Promote sound banking practices by managing, identifying, and reporting operational risks.