Branch Manager - Contract Security Operations

GardaWorld•Pittsburgh, PA

3d•$85,000 - $90,000

About The Position

The Branch Manager leads contract security operations across Pittsburgh and Western Pennsylvania and reports to the Regional Vice President. The role encompasses leadership, management, employee development, client relations, compliance, brand development, and profitability. It is described as 10% strategic work, including planning, financial forecasting, and leadership, and 90% tactical work, including financial management, recruiting, operational support, and client relationship maintenance. Travel may be required up to 50% or as needed by the business. The work site is in Pittsburgh, Pennsylvania, with an office in the Bloomfield/Shadyside area.

Requirements

At least 7 years of contract security operations experience.
At least 4 years of management experience.
Authorization to work in the United States.
Valid driver's license and a driving record meeting company vehicle and insurance eligibility standards.
Results-oriented and people-oriented, balancing business considerations.
Process-driven mentality.
Highly organized.
Self-motivated with a high sense of urgency.
Stable, progressive work history.
Excellent communication skills.
Acts with integrity.
Resilient and adaptable.
Competitive spirit.
Ability to develop relationships at all levels.
Willingness to get involved in all aspects of the business.

Nice To Haves

Bachelor's degree in business administration or a related field.

Responsibilities

Lead the branch's financial performance and P&L, delivering year-over-year revenue and margin growth while managing costs and supporting strategic expansion and operational scale.
Plan and schedule labor to support profitability, keep unbilled overtime at or below 2.5%, and maintain service excellence and stable coverage.
Build an engaged, accountable team; attract, retain, and motivate talent; improve employee engagement results year over year; and reduce preventable turnover.
Maintain at least 95% annual client retention through executive presence and structured relationship management, regular client touchpoints, proactive issue resolution, and identification of growth opportunities.
Recruit and onboard at least one key manager or staff member annually and develop internal talent and a succession-ready leadership bench.
Use company systems and data to inform decisions, ensure accurate reporting, and maintain disciplined execution across onboarding, scheduling, financial controls, and CRM processes.
Model company values and maintain regulatory and policy compliance, professionalism, ethical leadership, and operational discipline.
Partner cross-functionally to execute growth strategies, improve processes, and strengthen market position.
Perform other duties as assigned.