Security Branch Manager

GardaWorld•Tukwila, WA

13d

About The Position

The Branch Manager leads operations in a geographical market and reports to the Regional Vice President. The role oversees leadership, management, employee development, client relations, compliance, brand development, and profitability. It is approximately 10% strategic, covering planning, financial forecasting, and leadership, and 90% tactical, focused on financial management, recruiting, operational support, and maintaining client relationships. Travel may be required up to 50%, or as needed by the business. The work site is in Tukwila, Washington.

Requirements

Authorized to work in the United States.
Bachelor’s degree in business administration or a related field.
Valid driver’s license and a driving record that meets company vehicle and insurance eligibility standards.
At least 7 years of contract security operations experience.
At least 4 years of management experience.
Results- and people-oriented, balancing business considerations.
Process-driven mentality.
Highly organized.
Self-motivated with a high sense of urgency.
Stable, progressive work history.
Excellent communication skills.
Acts with integrity.
Resilient and adaptable.
Competitive spirit.
Ability to develop relationships at all levels.
Willingness to get involved in all aspects of the business.

Responsibilities

Lead the branch’s financial performance and profit-and-loss results, delivering year-over-year revenue and margin growth while balancing cost management, expansion, and operational scale.
Plan and schedule labor to protect profitability, keep unbilled overtime at or below 2.5%, and maintain service excellence and coverage stability.
Build an engaged and accountable team, improve employee engagement year over year, attract and retain talent, and reduce preventable turnover.
Maintain at least 95% annual client retention through executive-level relationship management, regular client touchpoints, and proactive issue resolution; identify opportunities to grow client relationships.
Recruit and onboard at least one key manager or staff member annually, develop internal talent, and build a succession-ready leadership bench.
Use company systems and data to guide decisions and ensure accurate reporting and disciplined execution across onboarding, scheduling, financial controls, and CRM processes.
Maintain regulatory and company-policy compliance and model professionalism, ethical leadership, integrity, and operational discipline.
Partner across functions to carry out growth strategies, improve processes, and strengthen the branch’s market position.
Perform other duties as assigned.