Manager - Branch (Security Sales)

Wesco • San Antonio, TX

6d • $66,586 - $83,232

About The Position

The Manager - Branch (Security Sales) is responsible for the overall management of daily operations at a small-scale B2B retail location in Wesco’s Communications and Security Solutions division. The role manages staff, finances, and merchandise while driving sales and customer service, ensuring best practices and quality standards support key results and company strategies. It is an integrated leadership role that may include warehouse and customer service duties. The branch supports up to $1M–$5M in revenue.

Requirements

• High school degree or equivalent.
• 5–7 years of prior professional sales experience in a related industry.
• 1–3 years of prior experience managing a team.
• Working knowledge of business and management principles, including strategic planning, resource allocation, and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion, and interpersonal skills.
• Knowledge of customer and personal service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Ability to demonstrate teamwork, leadership, and flexibility.
• Excellent time management and computer skills.

Nice To Haves

• Bachelor’s degree in Sales, Business Administration, Engineering, or a relevant field.

Responsibilities

• Drive customer service excellence across the branch, including showroom appearance, merchandise displays, product placement, and store layout.
• Meet strategic goals and sales targets by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide feedback, coaching, and performance evaluations; assess employee needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure compliance with safety policies and procedures and local health regulations.
• Network to improve the branch’s and company’s presence and reputation.
• Monitor competitors and emerging technologies.
• Identify current and future customer requirements, establish rapport with existing and potential customers, and maintain relationships with top accounts.
• Schedule regular in-person customer visits with the designated OSR.
• Address customer concerns and seek the best possible outcomes.
• Develop strategies to expand walk-in traffic and optimize profitability.
• Analyze and monitor inventory and stock movement.
• Plan and organize customer events, local trade show needs, seminars, and supplier counter days.
• Create protocols to protect the store, including theft management.

Benefits

• Eligible employees may receive paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan.
• Certain sales roles may have a commission structure providing additional compensation based on sales results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED