Branch Manager

PNC•Sparta Township, NJ

8d•$84,150 - $140,250•Onsite

About The Position

The Branch Manager leads all aspects of branch performance within PNC’s Retail Banking organization. The role drives revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being, while creating an easy, differentiated experience across digital and in-person channels. The manager collaborates with ecosystem partners and is accountable for risk management and regulatory compliance. The position grows consumer and business relationships and branch revenue through sales, business development, community involvement, and partner collaboration. It coaches employees in consultative selling and customer service, resolves customer issues, and helps deliver seamless omni-channel experiences. The Branch Manager also attracts, onboards, retains, coaches, and develops branch team members; manages performance; and cultivates an inclusive workplace. The role manages operational, human-capital, reputational, and business risks, ensuring adherence to policies and regulatory requirements. The position is based in Sparta, New Jersey, and is in-office.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Nice To Haves

A university or college degree is not typically required; related experience or product knowledge is expected.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers’ financial well-being.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through ecosystem partners.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and customer financial well-being.
Manage and coach the delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultations.
Lead effective problem resolution and connect customers with PNC resources to create a seamless omni-channel experience.
Acquire, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure performance and activity expectations are achieved.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks.
Use sound judgment to mitigate sales-practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent-care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.