Manager, Operations, Olive Branch, MS

DSV•Olive Branch, MS

3d•Onsite

About The Position

The Operations Manager oversees day-to-day site operations under the direction of the General Manager. The role supervises warehousing, receiving, and shipping to meet company service and cost objectives, and plans inbound and outbound volume, customer communications, space utilization, and equipment management. It also manages warehouse supervisors and support staff, including hiring, training, labor planning, performance reviews, and resolution of personnel issues. The manager develops and maintains systems and procedures for safe, profitable operations; meets productivity, service, client SLA, KPI, quality, and cost objectives; and advances continuous-improvement efforts. The position plans daily work and staffing based on work orders, arrivals, customer instructions, priorities, and available resources. It supports effective training, adherence to company and client SOPs, staff development, and a strong customer-service culture. The role ensures team members are proficient in required information systems, including WMS and client systems, and supports appropriate acquisition of software and hardware under corporate IT policies. It maintains customer relationships and operational support, participates in customer meetings, and coordinates site visits. The manager supports annual budgeting and manages operational controls within cost, revenue, profit, contract, and pricing parameters. The role also oversees sanitation, maintenance, security, housekeeping, safety, and material handling equipment; audits warehouse compliance; and promotes a proactive safety culture. Overtime may be required as dictated by business needs, and other duties may be assigned.

Requirements

High school diploma or GED required.
Seven years of experience in a logistics, distribution, or relevant environment.
Five years of supervisory experience.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal skills; business communication proficiency at all levels.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to participate in cross-training activities and adapt to change in a stimulating, fast-paced work environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures to manage operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, client SLA, KPI, quality, and prescribed operational objectives.
Drive continuous-improvement efforts and recommend operational efficiencies and cost savings.
Use communication and motivational techniques to supervise, counsel, and when necessary discipline team members; collaborate with Human Resources on hiring, training, development, performance reviews, promotions, and wage recommendations.
Keep senior management and client representatives informed about critical operational issues.
Plan daily work schedules from work orders, arrival notices, and customer instructions; assess priorities and resources, and assign duties to warehouse staff.
Review volume demands and plan warehouse-space changes and adjustments to supplies, equipment, or staffing.
Ensure qualified training is delivered, monitor new-hire progress and cultural fit, and support adherence to company and client SOPs.
Conduct routine staff meetings and provide ongoing growth and development opportunities for team members.
Ensure team members are trained and proficient in required information systems, including WMS and client systems; ensure software and hardware purchases follow corporate IT policies.
Maintain customer-service standards and operational and administrative support for client accounts; respond to requests, attend or lead key-customer meetings, and coordinate supplier and customer site visits.
Support development of the annual operating budget and manage controls to meet service, performance, cost, revenue, and profit goals in compliance with contract guidelines.
Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment; ensure team members are trained on MHE.
Promote a proactive, participative safety culture, achieve company safety goals, audit warehouse compliance, and ensure applicable statutory health and safety requirements are followed.
Work overtime as dictated by business, whether mandatory or voluntary, and perform other duties as assigned.