Supervisor, Operations Olive Branch, MS

DSV•Olive Branch, TN

About The Position

The Operations Supervisor oversees daily inbound, outbound, product slotting, and customer communication activities. The role plans labor, space utilization, equipment, and staffing to support operational service and cost objectives. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees the receiving, warehousing, and shipping of products in accordance with company policies, client requirements, and site operating agreements. The Supervisor manages warehouse staff, including hiring and training, assigning and scheduling work, evaluating performance, addressing performance issues, and supporting employee development. The role monitors productivity, service, quality, safety, costs, and client KPIs; communicates critical issues to senior management and client representatives; and identifies opportunities for continuous improvement and cost savings. The position may also assist with physical operations as needed. The role requires a high school diploma or GED, three years of experience in logistics, distribution, or a relevant environment, and one year of supervisory experience. Forklift training completion is required. The position may involve flexible schedules, nights and weekends as required, overtime, and working in warehouse temperatures that range from mild to moderate during warmer and colder months.

Requirements

High school diploma or general education degree (GED).
Three years of experience working in a logistics, distribution, or relevant environment.
One year of experience in a supervisory role.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal skills; business communication skills.
Basic to intermediate mathematical skills to verify product quantities, count inventory, and perform related product-handling duties.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to work overtime as dictated by business, whether mandatory or voluntary.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably, in accordance with company policies and client operating agreements.
Manage operations to meet productivity, service, quality-system, and client KPI requirements.
Implement and report cost-saving measures and recommend ways to improve operational efficiency.
Supervise, counsel, and when necessary discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, and performance evaluation activities, including recommendations regarding promotions and wage increases.
Oversee training and evaluation of warehouse staff.
Plan daily schedules based on work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review pending work and trends, and plan warehouse space reorganization and changes to supplies, equipment, or staffing.
Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
Monitor the quantity and quality of work throughout the day and provide guidance as needed.
Assign supervisory responsibilities to experienced team members serving as leads and monitor their progress and issues.
Keep the Manager advised of progress and problems requiring attention; hold regular staff meetings to assess status, discuss improvements, and share developments.
Assist with physical operations as needed.
Leverage team members’ skills to deliver results and maintain motivation focused on customer satisfaction.
Provide ongoing growth and development opportunities and conduct or contribute input to annual performance reviews.
Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and provide backup support across areas or departments when needed.